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Active Listening

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Adam Spenik

on 8 February 2013

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Transcript of Active Listening

Why is it important? We listen to obtain information.
We listen to understand.
We listen for enjoyment.
We listen to learn. Why is it important? The 7 Characteristics of Great Leaders By Rich Rickertsen.
Great listening skills is what is on the top of his list of what to look for in a great leader.
 Strong leaders know they know only part of the answer. They listen carefully to other people to pick up the rest.

How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. Are you listening? Active Listening Skills “I never learn anything talking. I only learn things when I ask questions.”
- Lou Holtz Allowing your attention to wander to other events or people. The Influencers Active Listening A conscious effort to hear not only the words that another person is saying but to try to understand the complete message being sent. Active listening More than just a communication technique that requires the listener to feed back what they hear Hearing vs Listening Hearing is a passive activity that happens when sound wave hit the eardrum Listening is more active than hearing -- it includes interpreting, understanding, and responding to what others try to communicate "Listening is not two people taking turns talking." - Zig Ziglar Given all this listening we do, you would think we'd be good at it!

In fact most of us are not --research suggests that we remember between 25 % and 50 % of what we hear.
That means that when you talk to your boss, colleagues, customers or spouse for 10 minutes, they pay attention to less than half of the conversation. Paying Attention There’s a big difference between listening and hearing. Holding Judgment If you don’t jump on to other people’s sentences, they have to keep going Reflecting Communicates that you heard and understand. Clarifying Prevents confusion and expands ideas. Summarizing Ensures everyone is on the same page. Sharing Opportunity to offer your own perspective and respond to the individual. "I only wish I could find an institute that teaches people how to listen. Business people need to listen at least as much as they need to talk. Too many people fail to realize that real communication goes in both directions.“
- Lee Iacocca DAY DREAMING FILTERING When you listen to certain parts of the conversation, but not all. JUDGING Stop listening to the other person because you have already judged, placed labels, made assumptions about, or stereotyped the other person. DISTRACTIONS Attention is divided by something internal to you (headaches, worry, hunger) or external to you (traffic, whispering, others talking). Blocks To Active Listening You are busy thinking about what you are going to say next, so that you never completely hear what the other person is telling you REHEARSING "In all thy getting, get understanding."
- King Solomon
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