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Thomas-Kilmann Conflict Mode Instrument (TKI)
Transcript of Thomas-Kilmann Conflict Mode Instrument (TKI)
Cost of Conflict
"Any situation in which your concerns or desires differ from those of another person."
Ralph H. Kilmann
Who was Thomas and Kilmann?
What is the purpose of this assessment?
To measure an individuals response to conflict situations so that they can identify and apply more appropriate methods of conflict resolution
Kenneth W. Thomas and Ralph H. Kilmann created TKI in the early 70's while at the University of California
Strengths & Weaknesses
Who would benefit?
Mainly groups undergoing conflict in business and/or organizational settings
A or B answers
1 hour interpretation
What is conflict?
Interpretative materials provided
Available in several languages
Forced choice questions
Norm group culturally biased
Interpretative materials not extensive
Allows for self-assessment
Competing, Avoiding, Accommodating, Collaborating, Compromising
What does it measure?
It shows whether a person is overusing (high score) or underusing (low score) one or more of the 5 Conflict Handling Modes
In the U.S. conflict costs firms $128 billion per hour per week
The average employee spends 2.8 hours a week in conflict situations
25% of employees report missing work due to stress caused by conflict