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Emotional Intelligence

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Alexandria Peachey

on 25 June 2015

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Transcript of Emotional Intelligence

What is Emotional Intelligence?
Improving your EI
Observe how you react to people. Are you quick to stereotype or judge?
Be mindful of how you interact with those around you. - Try to put yourself in other people's shoes, and be more open and accepting of their perspectives and needs.
Take responsibility for your actions.
Try to think about and examine how your actions will effect others.
Examine how you react to stressful situations. Do you become upset easily or blame others?
Do a Self-Evaluation. What are your weaknesses? What are your strengths?
Its important to take pride in your work, but remember to give others chance to shine.
EI in Practice
Characteristics of
Emotional Intelligence
Presented by:
A. Peachey, Q. Guo & M. Alarcon
Emotional Intelligence
Emotional Intelligence
is the ability to recognize your emotions, understand what they're telling you, and realize how your emotions affect people around you. It also involves your perceptions of others: when you understand how they feel, this allows you to manage relationships more effectively.

Mindtools.com, 2015
Emotional Intelligence is generally said to include 3 skills:

1. Emotional awareness, including the ability to identify your own emotions and those of others;

2. The ability to harness emotions and apply them to tasks like thinking and problems solving;

3. The ability to manage emotions, including the ability to regulate your own emotions, and the ability to cheer up or calm down another person.

Psychology Today
Visualizing Emotional Intelligence
According to Daniel Goleman, author of the New York Times bestseller,
Emotional Intelligence
, there are five main components of Emotional Intelligence:

1. Self-awareness
2. Self-Regulation
3. Internal Motivation
4. Empathy
5. Social Skills
Recognize and understand your
own moods and their effect on others. To achieve this state, you must be able to monitor your own emotional state and identify your own emotions. Emotional Maturity in this trait shows:
Sense of humor
Aware of your impression on others and can read the reactions of others to know how you are perceived
Self Awareness
Self Regulation
Controlling your impulses—instead of being quick to react rashly, you can reign in your emotions and think before responding. You express yourself appropriately. Emotional Maturity in this trait shows:
Conscientious and take personal responsibility for your own work/deeds.
Adaptable (and favorable) to change
When someone is complaining or is rude to you, you do not respond in kind.

Internal Motivation
Internal motivation is marked by an interest in learning. It is also self-improvement vs. a pursuit of wealth and status (as a pursuit of wealth and status is an external motivator). Emotional Maturity in this trait shows:
Initiative and the commitment to complete a task
Perseverance in the face of adversity

The ability to understand another person’s emotional reaction. This is only possible when one has achieved self-awareness—as one cannot understand others until they understand themselves. Emotional Maturity in this trait shows:

Perceptive of other’s emotions and taking an active interest in their concerns.
Proactive—able to anticipate someone’s needs and the appropriate reaction.
Social Situations such as office politics do not phase one who has a firm grasp of empathy.
Social Skills
Identifying social cues to establish common ground, manage relationships and build networks. Emotional Maturity in this trait shows:

Communication: Listening and responding appropriately
Influence and Leadership: The ability to guide and inspire others
Conflict Management: The ability to diffuse difficult situations using persuasion and negotiation.
Numerous studies have shown a positive relationship between emotionally intelligent leadership and employee satisfaction, retention, and performance.

A leader with high EI is able to embrace the emotional side of an organization and will infuse strength and meaning into the management structures, and bring them to life.

5 Crucial Emotional Intelligence
Traits of Highly Effective Leaders
Test Your Emotional Intelligence
There are several quizzes and questionnaires available online that can help you gauge your Emotional Intelligence.

The Institute for Health and Human Potential
offers a free quiz that suggests books that you may want to read to assist in developing your Emotional Intelligence according to your results:
Greater Good, The Science of a Meaningful Life
, hosted by The University of California Berkeley has a quiz that allows your to test your skills by looking at pictures of facial expressions and tests you ability to know how the person is feeling.
It's also a useful idea to take some time to evaluate yourself and reflect on how you react to different situations.
The basic idea for when focusing is emotional intelligence in the work place truly lies in personal self control. Rather than letting our emotions control us, we instead learn to identify them when they arise, recognize their causes and outcomes, and as best we can control them.

Psychologist show that because emotions have so many triggers it is inevitable for negative and positive energy to come and go. But when looking at emotion in a professional stand point, it is almost a necessity to have complete control, or in other words, maintain face.

Emotional intelligence is applicable to every human interaction in business. It varies from staff motivation to customer service, from brainstorming to company presentations. For this digital project we focused on how emotional intelligence is applicable in the workplace, specifically how we assess people,how relationships develop,how our beliefs generate our experience,as well as resistance, power struggles, judgment, competition, vision, leadership, and success.

Only in a business in which the staff are emotionally intelligent can they work together to maximum effectiveness. This will ultimately increase the success of a company.
From Forbes' article
Top Five Emotional Intelligence Moments of 2013
by Travis Bradberry:

"When AOL CEO Tim Armstrong crowded into a conference room last August with more than a hundred employees of his news subsidiary Patch (and several hundred more joining the meeting via telephone), people knew that he was going to deliver serious news. Armstrong presented a message of commitment in the face of consolidation, but then sullied his speech by impulsively firing Patch's creative director, Abel Lenz, for taking a photograph.

To make matters worse, when Business Insider played the clip for a former AOL employee, he said the speech wasn’t even the worst behavior he’d seen from Armstrong.

As a leader, your actions set an emotional tone for your organization.
Unfortunately for Armstrong, his rash firing of Lenz completely undermined the commitment he hoped to inspire in Patch employees. As Maya Angelou said, “People will forget what you said and did, but they will never forget how you made them feel.”"
How a lack of Emotional Intelligence can cause major issues for a company:
- Goleman
- Goleman
- Goleman
- Goleman
- Goleman
Emotional Intelligence and Your Health
In a recent
New York Times
article titled, "No Time to Be Nice at Work," author Christine Porath describes exactly how low emotional intelligence in the workplace can be hazardous for employees health and productivity.

"Intermittent stressors - like experiencing or witnessing uncivil incidents or even replaying one in your head - elevate levels of hormones called glucocorticoids throughout the day, potentially leading to a host of health problems, including increased appetite and obesity. A study published in 2012 that tracked women for 10 years concluded that stressful jobs increased the risk of a cardiovascular event by 38 percent."

Porath goes on to describe this incivility as interrupting people, being judgemental, paying little attention to other people's opinions, swearing, being condescending, and unfairly giving out assignments, among other behaviors. She goes on to say that this type of behavior can even be deadly.

"Incivility also hijacks workplace focus. According to a survey of more than 4,500 doctors, nurses and other hospital personnel, 71 percent tied disruptive behavior, such as abusive, condescending or insulting personal conduct, to medical errors, and 27 percent tied such behavior to patient deaths."

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