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Sykes Security

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Corey Polk

on 23 January 2013

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Transcript of Sykes Security

Importance of Security Security is important, especially when you're working from home with highly confidential customer information. There are a number of safety guidelines, tips, and tricks that will help you protect your workstation and private company and customer information. Computer and Information Security SYKES/Alpine Access Working for SYKES/Alpine Access When you work as a Customer Care Professional for SYKES/ Alpine Access, you will be expected to follow strict rules and guidelines to keep your computer and our clients' customers safe from harm. Let's take a look at some of the most important ones! Never reveal or share passwords with anyone, including IT supervisors or staff. Do not store your passwords on your machine, including automatic logins. Scan your computer and incoming media for viruses with updated virus software. Remember: You are responsible for the files on your workstation! Report any suspicious changes or activity to a superior. Entering your User ID is equivalent to signing your signature. Any time you enter your User ID, you’re responsible for what happens.
That’s why it’s important that you don’t share your User ID with anyone. NEVER use email for spam which includes chain-letters, forwards, jokes, "feel-good" religious or philosophical emails, urban legends, or unverified reports.

Never forge email content,
identity, or auto-forward work
email to a personal address. Do not attempt to access the Internet outside of the firewalls and virus protection gateways. They are in place to protect you!

Do not disable or
turn off security controls or settings. Keep space on your C: drive free for Windows to use.

Don't let too many programs load up when you start your computer. They use valuable memory and resources. BACK UP! - Regularly backup any data you cannot afford to lose.

Run Scandisk, do a disk cleanup, and defragment at least once a month to reduce the chance of disk errors and increase the speed of your machine. Do regular anti-virus and anti-spyware scans, and always use a firewall to keep your computer safe from outside threats. If you visit a site and a pop-up appears saying that your computer is unsafe, ignore it! Just close pop-ups by clicking on the X.

Do not open attachments
from people you don't know! Do not visit adult websites,
software crack/torrent
websites, or install toolbars
to your browser.

These are all common ways that malware and spyware attack your system. Keep your office secure by making sure there is a lock on your door.

Secure your home office by
storing important documents
in locked cabinets and shredding confidential papers you no longer need. Construct strong and complex passwords that are at least 8 characters in length and contain capital letters and numbers.

Make sure passwords do not contain personal information, like a pet's name! Stay up-to-date and stay aware!

Always contact the helpdesk or technical support with any questions or concerns. It is a requirement of Alpine Access that we all have virus protection software installed on our machines and it is recommended that you use a reliable product that downloads new definitions on a daily basis. Understanding how you can get infected and how to safely access the Internet will
be the most important step in keeping your computer clean and secure. You are the Key Most people whose machines have become infected or compromised were not aware of proper safety measures, or clicked on suspicious links from phishing emails or sites. Just Remember Stay up-to-date and stay aware!

Always contact the help desk or technical support with any questions or concerns. Going forward ... Contact the help desk immediately if your computer has become infected. NEVER transmit personally identifiable customer or credit card info over chat, instant messenger, or through any other unsecured channel.

Never leave sensitive
or personal information
on a customer’s voicemail.
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