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Transcript of Team Dynamics
Working in groups
Working in teams
Describe your experience as part of a group or as a team member.
Members primarily accountable to supervisors, not each other
Reason for the group's formation is to assemble diverse expertise for the creation of a product, not to emphasize perspective sharing in on-going collaboration
"A team is a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable" (112).
Aggressor - Use aggression to push agendas
Blockers - Resist others' ideas
Stage hogs - Monopolize discussion
Clowns - Joke inappropriately or goof off
Deserters - Don't show up/participate
Confessors -Share inappropriate feelings
Special Interest Pleasers -Adovate pet ideas
Cynics - Focus on the negatives
Playboys or Playgirls - Flirt or sexually harass - usually due to a misconception of the self as one thing when in fact they hold another role
Groups, teams and the self-serving bias
Self-serving bias often hinders performance on teams.
It is the human tendency to interpret events in a way that attributes credit for good things to the self and blame for bad things to others.
Have you ever demonstrated the self-serving bias?
Have you ever seen others do this?
Roles on Teams
Initiator - makes suggestions
Information Seeker - asks for facts and ideas
Information Giver - Shares data
Opinion Seeker - Asks for Ideas
Clarifier - Sums up consensus or progress
Evaluator - "devil's advocate": brings critical thinking to a topic
Procedural Technician - Room booking, preparing agenda, etc.
Recorder - Takes notes
Encourager - Listens to others and praises good work
Harmonizer - Moderates differences and conflicts
Compromiser - Offers ideas to break deadlocks
Tension releaser - Uses humour to break tension
Gatekeeper - Ensures that everyone has a chance to contribute
Observer - Notices non-verbal behaviour; helps avoid miscommunication
Follower - Supports the Leaders
Feeling Expresser - Draws attention to emotional tone
Standard Setter - Focuses attention on how the group works together
Which of these experiences was successful because you worked on a team or in a group? Which was unsuccessful as a result of being in a team or working in a group?
Which results stem from other factors?
How could you have worked to improve the outcomes? (this applies to both the successful and unsuccessful instances)
Effective Team Communication
What features of interpersonal communication might be applicable to teams?
Team Problem Solving
Looking for best outcome, strengthening relationships.
Supporting other people.
Seeking agreement, not asserting power.
Trying to de-escalate conflict, solve problems.
Focusing on the issue, not the relationship or other irrelevancies.
Participants seen as good or bad
Escalation of conflict
Drifting from the point
Potential long-term relational damage
Group Problem Solving
1. Problem Analysis
2. Criteria Setting
4. Selection of Solution
5. Implementation of Solution
Possible Outcomes in Group Disagreements
Everyone speaks one at a time
No one responds
Everyone listens actively and respectfully
No "them" language
No rebuttal formulation allowed (pseudo listening)
No taking sides allowed
Questions are reflections of curiosity
Respectfulness and attentiveness required
No declaration of position before dialogue
Welcoming of personal narrative
Welcoming of uncertainties
No point-making - instead discussion
Interest, not opposition
Uncertainties, not certainties
Listening, not planning to speak
Collaborating, not competing
Storytelling, not declaring/arguing
Discussion 1: Please tell us something abut your own life experiences in relation to the practice of giving money to people asking for it on the street, for example, something about your personal history with this issue or what your involvement (or deliberate non-involvement) has been.
Dialogue Question 2 and 3
What is the heart of the matter for you as an individual?
Please share dilemmas or struggles you feel about your prevailing view - any uncertainties, concerns, value conflicts or mixed feelings
What, if any value was there in the dialogue experience?
How did it feel to participate?
What is power?
Who exercises it in your experience?
How is it exercised?
How do you recognize it?
Where does power come from?
From others; it is granted by those subject to it
The power to dominate only vaguely granted by others (choice between death and compliance is not a "choice")
Having resources is not the same as having power
Whom do we give power to in our culture and why?
If these people are powerful, on what do they/we base that power?
Reflection in small Groups
How do we observe these types of power in our everyday lives?
Is there such a thing as "coolness" as power? What does it look like and how does it work?
What about the power of reciprocity?