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Product Centre of Excellence

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by

Mildred Crasto

on 13 November 2012

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Transcript of Product Centre of Excellence

Product Center of Excellence Is a virtual office that will enable Customers, Partners, Projects and Presale groups to make full use of the Product Configuration Tools in eBaoTech GS. 1) Provide Consultancy services for Product Configuration Tools Helpdesk Support Consultancy Services Templates to build Products
Simple
Easy to understand
Wizard driven Comprehensive guides for
Product maintenance
Upgrades Online FAQ's
24/7 Helpdesk Support
Wiki support and discussion forums
Online training program 2) Customer / Partner
Enablement Program Training Program Team Setup Enable Customers / Partners Support Projects / Presales Support Project / Presales Product Component Library Build a Team of Power BA's Training program (Product Configuration)
Set curriculum for Class room training
Detailed plan for on the job training
"THINK CONFIGURATION" enablement
Make use of Consultancy Services Build a product configuration center at customer / partner location with:
Define a Model
Team Member Profile
Team Formation / Composition guidelines
Tools and Techniques Library of Reusable:
Product and Product components
Templates
Documents
Regional / Area / Country specific knowledge library. Power BA's:
Comprehensive product knowledge
Expert solution providers
One Goal "Minimum customization / Reusable Solutions"
Quick Product Building Capabilities Support R&D Support R & D Feedback on:
New Components and Products build during projects / presales
Improvements that can be achieved based on project and pre-sales feedback Test Baseline products after every release and provide initial feedback Goals Overview
1) Consultancy Services
2) Enable Partners / Customers
3) Support Projects / Presales
4) Support R & D Organizational Goals Organization Goals
1) Managing and Lowering Total Cost of Ownership (TCO)
2) Enhancing Value
3) Focusing on Customer Satisfaction Time Capability Level 1: Initial Level 2: Refining Level 3: Repeating Level 4: Quantifiable Level 5: Optimal Maturity Levels of Centers of Excellence Refining Phase
Product Component Library (Extracting Process)
Refining current products in Baseline
Adding new products to Baseline
Creating Product sets based on Regions (e.g Asia, Europe, America etc)
Identify Power BA's Repeatable Phase
Build simple, easy to understand, wizard driven questionnaires / templates.
Comprehensive guides for product maintenance and upgrades
Customer / Partners Enabling
a) Training Program
b) Product team building strategy Quantifiable Phase
Setting up Online / Offline Helpdesk
Support projects / presales with a complete set of product configuration tools and services What do experts say Optimized Phase
All projects and presales activities use a central repository for product configuration.
Measurable and Predictable effort estimates provided to clients, customers and projects
Positive and customer oriented feedback provided to R&D Selective Activities from Level 2 and 3 can start in parallel Templates for Product Configuration Start with a Good Foundation Product Component Library (Extracting Process) Build on the Foundation laid Adding new products to Baseline
Creating Product sets based on Regions (e.g Asia, Europe, America) Comprehensive guides for product maintenance and upgrades
Customer / Partners Enabling
a) Training Program
b) Product team building strategy Proposed Plan - Phase 1 Testing Thank You
Full transcript