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Listening Skills and live calls

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English4callcenters .com

on 2 August 2015

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Transcript of Listening Skills and live calls

Mental Training
Practice with your coach your mental training and watch a motivational video from the website.
Watch video
Repeat with confidence:
1. I always do my best.

2. I dream and I work for my dreams.

3. I achieve my goals.
Access skype and type in the user name (franco.milovan) and type in the password.
Once you access the account make sure you call numbers on next slide

Making a skype call
Your coach will dial a number and contact a restaruant, hotel, business ect. You will then ask the agent for the following. Their Adress, Phone Number, Website ect.
Phone Numbers
1. Ask for the Address, City, State and Phone Number.
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