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Non-Verbal Communication & Listening

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Tuomas Simola

on 5 April 2013

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Transcript of Non-Verbal Communication & Listening

Non-Verbal Communication & Listening Definitions Agenda Definitions
What is Non-Verbal Communication & Listening?
Multi-Cultural Non-Verbal
Universal Non-Verbal Communication
Use in the Workplace
Activity Definitions Non-Verbal Communication Behavior and elements of speech aside from the words themselves that transmit meaning. Active Listening A communication technique that requires the listener to understand, interpret, and evaluate what they hear Agenda Definitions
What is Non-Verbal Communication & Active Listening?
Multi-Cultural Non-Verbal
Universal Non-Verbal Communication
Using Skills at Work
Activity Non-Verbal Communication Skills 1. Facial Expressions
2. Guestures
3. Paralinguistics
4. Body Language & Postures
5. Proxemics
6. Eye Contact
7. Appearance Facial Expression
Gestures Paralinguistics Tone
Loudness
Inflections
Pauses
Pitch Body Language & Postures Proxemics Eye Contact Appearance Active Listening 1. Pay Attention
2. Show You Are Listening
3. Provide Feedback
4. Defer Judgement
5. Respond Appropriately Agenda Definitions
What is Non-Verbal Communication &
Active Listening?
Multi-Cultural Non-Verbal
Universal Non-Verbal Communication
Using Skills at Work
Activity Why Are These Skills Valuable? Agenda Definitions
What is Non-Verbal Communication & Listening
Multi-Cultural Non-Verbal
Universal Non-Verbal Communication
Using Skills at Work
Activity Interviews 1. Set an intention
2. Think about your ornaments
3. Be conscious of your body language
4. Avoid Bad Days
5. Be Interested and Interesting Meetings or Teamwork DON'Ts
Heads are down
Facial Expressions Minimal
Body Turned Away
Arms Crossed
Glazed Eyes
Little/ No Eye Contact
Hands are Fiddling
Writing or doodling
Sitting Slumped in Chairs Lying
Little or no Eye Contact
Hands covering mouth
Body turned away
Breathing rate increases
Complexion changes such as color
Perspiration Increases
Voice changes; Pitch, Stammering, or Throat Clearing Universal Non-
Verbal
Communication “All people have the ability to express certain emotions in exactly the same way.”

-Charles Darwin, 1872 Paul Ekman Pioneer Psychologist in the study of emotions and
their relation to facial expressions. The 6 Universal Emotions Anger
Happiness
Sadness
Surprise
Fear
Disgust Dr. David Matsumoto

Professor of Psychology
At San Francisco State
University Which athlete is blind? Judo Competitors at Athens Olympics and Paralympics People with Developmental Disabilities Sign language
Or… Pantomime! Agenda Definitions
What is Non-Verbal Communication & Active Listening?
Multi-Culural Communication
Universal Non-Verbal Communication
Using Skills at Work
Activity Charades Agenda Definitions
What is Non-Verbal Communication & Active Listening?
Multi-Culural Communication
Universal Non-Verbal Communication
Using Skills at Work
Activity Break into groups of 6
Groups will have 2 teams each with 3 players
Teams will be playing against each other
You will act out a given word and your teammates will try to guess it
If you guess the word correctly within the time limit, your team will score a point
You will alternate within your groups and teams Activity Feedback What was easy?
What was difficult?
Were there any advantages or disadvantages? Thank You! Work Cited Definitions
http://www.businessdictionary.com/
Non-Verbal Communication
http://psychology.about.com/od/nonverbalcommunication/a/nonverbaltypes.htm
Active Listening
http://www.mindtools.com/CommSkll/ActiveListening.htm
Multi-Cultural Body Language
www.businessballs.comInternational
Body Language
http://www.parkrideflyusa.com/blog/2008/05/01/international-body-language-gestures-manners-dont-be-that-guy/
Personal Space
http://latimesblogs.latimes.com/booster_shots/2009/08/personal-space.html
Blind Study
http://en.wikipedia.org/wiki/David_Matsumoto
Paul Ekman
http://www.paulekman.com/
Facial Recognition
http://www.youtube.com/watch?v=5G6ZR5lJgTI&feature=related
Meeting Dont's
http://www.mindtools.com/pages/article/Body_Language.htm
Interviewing Tips
http://www.forbes.com/sites/yec/2011/11/02/5-ways-to-make-a-killer0first-impression
Lying
http://ezinearticles.com/?Nonverbal-Communication-in-Business&id=5406.
Full transcript