Loading presentation...
Prezi is an interactive zooming presentation

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

United Way - Update

Center for Collaborative Care
by

Nick Ogle

on 29 August 2016

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of United Way - Update

What was Join the Solution?
Overview.
Key Findings.
Center for Collaborative Care (C3).
Phased Development / Implementation.
Questions / Discussion.

Outline
What We Did?
6 month research project. examining three areas impacting children and families in NWA.
Three areas
of interest:
Mental/Behavioral Health
Physical Health
Basic Needs
Looking for a collaborative solution.

Where?
Big Five NWA School Districts
Bentonville
Rogers
Springdale
Fayetteville
Siloam Springs
Pea Ridge
West Fork
Lincoln
Gentry
Gravette
Farmington
etc.
WHEN?
survey development
2 months
research &
September 14th
data collection
3 months
january 1st
analysis
2 months
march 1st
solution
presentation
april/may
HOW?
Sample Participants
Big Brothers / Big Sisters
CASA
Children's Advocacy Center
Children's Safety Center
Community Clinic
Genesis House
Havenwood
Helen Walton CEC
LifeSource
NWA Children's Shelter
NWA Education Co-Op
NWA Food Bank
Ozark Guidance Center
John Brown University
What was asked of them:
advocate in your school/organization/neighborhood/business.
participate in 6 board meetings.
offer feedback.
generate ideas based on the data.
collaborate.
Promotional
campaign
Survey Design
qualitative
quantitative
population specific
&
reliability & validity
technology supported
social media
public forums
in person
Who did we collect data from?
97 School administrators
1,133 Teachers
179 School staff (i.e. nurses, counselors, assistants, etc.)
1,498 Parents and/or primary care givers
116 Outside providers
124 General Public
347 Qualitative Breakdown
questions?
EXPANDED:
*
intentionally did not include children
Oversight Committee
"Bread-and-butter" to the project...
QUANTITATIVE DATA
over 4000 quantitative surveys collected
3147 "usable" surveys
majority from parents (1,498) / teachers (1,133)
"users of the human service system"
quantitative equal representation? No.
skewed towards affluence (middle class)
Bentonville: (1,059)
gender bias: (over 82% female)
housing: (89% live in a house)
data says...
QUALITATIVE DATA
over 350 qualitative interviews and focus groups
recorded / transcribed / coded
emphasis on minorities / lower SES
Spanish / Marshallese groups
analysis done "in-house"
triangulation with oversight committee
Key Qualitative Findings
collaboration (administrators /teachers / organizations)
information / communication gap
who is doing what?
SUPPORT
in school support top of the list
mental health #1
issue across populations
lack of parent involvement
inconsistent treatment models
poverty / "working poor"
triangulation
www.jointhesolution.org
WHY?
"...too many children in NWA are suffering from untreated or poorly treated mental/behavioral health issues and the inability to obtain food, health care, and/or transportation... when we have ample resources available."
In the Fall of 2014 the superintendents of the Big 5 School Districts in NWA approached the Endeavor Foundation about funding mental/behavioral health programs in their schools.
Samaritan Community
Manna Center
Vantage Point
Youth Bridge
Yvonne Richardson Center
Boys and Girls Club
Camp War Eagle
Department of Ed at U of A
Social Work Program at U of A
Day Spring Agency
Potters House
Walmart Community Volunteers
United Way
Education Co-Op
Peace at Home
Woman's Shelter
New Life Ranch
99 Balloons
7 Hills
Joshua Center
Micah House
Bright Futures
Oaks Counseling
Mana Medical
NWA Pediatrics
Mercy
Churches
Others
demonstrates skew
Other Key Findings
Center for Collaborative Care
C
3
16 Solutions
PRIMARY
Central Organization
In school support for mental/behavioral health
Electronic communication / record
Campaign awareness
Parent involvement
Volunteer utilization
SECONDARY
Telehealth
Teacher training
School supply closet
Mentoring program
Transportation issues
Teaching teams
Pre-K
After school programing
Community Center
Mobile Unit
NWA Health Care Summit
April 7, 2016
First gathering ever in NWA (hosted by NWA Council).
70 health care organizations represented.
3 of the 5 key findings:
Need a central organization to oversee health care distribution, management, advocacy, and collaboration in NWA.
Develop a Statewide/universal electronic health record.
Healthy community focus instead of health care focus.
replication
Ardmore, Oklahoma
agency / health care collaboration
Funding: Southern Oklahoma Memorial Foundation
Every 10 option scale for parents, teachers, administrator, staff, and outside agencies on "rank the effectiveness" or "degree of needs being met" had a mean, medium, and mode of
5.
26,152 Website visits
8,056 accessed survey
74% of the visits were 1x visits
Triangulation Support / Feedback : "Buy-In"
Kim Aarons
in support of the Center: "...that is really the backbone concept to collective impact."
Laura Kellams
in support of the Center: "That would be a great regional aspect. Every case manager, 107 people all working under the same umbrella who know each other and train together... it seems like that would be a dream in terms of what we could do because of how much info sharing they could have. Nothing is being done regionally."
Melissa Thomas
in support of the Community Liaison: "I like things that originate from the school because the school is the home base."
Michael Flowers
in support of a Community Liaison: "We actually have something like this and it has been very helpful... Our biggest problem with that model is that we couldn't pay them enough. We've had too much turnover because we don't have a funding source for that person."
Amanda Musick
in support of a Community Liaison: "I like the Case Manager. In our district we have 2 social workers for a district of over 16,000. If we had one in every school I think that could be very powerful."
identifying
services
Agency perspective on MENTAL HEALTH needs being met.
BEST option to improve delivery of services
5
we are doing an average job...
impact of combining services
concern
vs.
offering

sexuality example
schools
providing
services
51%
C
Overarching Objective
3
To build a collaborative alliance, collective voice, and shared governance among ALL human service providers and educators in NWA.
why?
To ensure that ALL people in NWA (and beyond) are given the ability to thrive!
how to accomplish this...
break the human service silo mentality.
encourage and promote an "informed shared voice."
regional collaborative objectives.
constant and consistent program/system evaluation.
elevation and replication of thriving programs (along with the inverse).
minimization of overhead and unnecessary replication of service.
"team-focused" sustainable long-term outcomes.
"teach us how to fish."
collaboration among providers, educators, and professionals.
WHY?
teachers can teach.
doctors can doctor.
people are no longer cogs caught in the human service wheel.
resources are maximized.
best practices are ensured.
ensure NWA is a THRIVING community...
Quan: 25 minutes to complete : Qual: 30 minutes - 2 hours
integrating services
move towards effective and efficient direct lines of service.
mental health
domestic violence
counseling for parents
housing
community
liaison
housing
mental
health
central record
food
bank
mentor
school
EXAMPLE: child/family meets community liaison at school
missing
service
vision : values : principles
Through its relationships, systems, and methods, C3 will form a human service environment where contributing organizations and people are able to work together with a common purpose: improve the mental and physical health, safety, economic and social stability of our community, families, and individuals.
a thriving NWA community for ALL
observable
&
measurable outcomes
improved effectiveness and decreased usage over time.
increased access and increased capacity.
increased accountability for individuals utilizing the system as well as services provided.
improved systemic care (holistic coordinated delivery).
increase in federal / state funding for human service providers in NWA (i.e. HUD, NIH Grants, Dept. Ed).
increased focus / specialization (cannot do everything).
elimination of duplicate services.
increase of volunteer / mentor labor.
increased awareness.
increased advocacy.
increased life (and work) satisfaction rates.
who does this benefit (stakeholders)?
Humanity
: children, individuals, families : empowered to thrive.
Those in Need
: decreased frustration and reliance upon the system.
Service Providers
: provides a central voice for advocacy, continual data, and strategic objectives. decreases employee burnout through better training and accountability. increased access and capacity where need.
Funding Organizations
: provides data demonstrating where the greatest need(s) and effectiveness are. prevents duplication. develops accountability for service providers and those receiving services.
NWA Population
: decrease in demand for replicated services along with central advocacy allows for outside funding opportunities, therefore saving tax payer dollars.
current "disconnected" model:
proposed model of integrated services:
C
development in phases
3
Phase I:
Organizational Start Up (Development)
Phase II:
Pilot (Testing / Refining)
Phase III:
Scale (Maximizing)
Phase IV:
Replication (Systemic Change)
To maximize limited resources through shared leadership and collaborative care models.
Phase I
Hire the center staff.
Form the "working" advisory board.
Develop clear mission, objectives/outcomes, measures, and the partnership matrix.
Develop C3 infrastructure.
Develop pilot program.
Develop C3 technology.
Develop C3 "marketing" materials.
Plan / host the 1st Annual Human Services Summit of NWA (April 5th 2017).
Secure funding.
tasks:
Phase I
time frame:
presentation
July
hire staff
advisory board
statements
August
September - December
technology
Summit
infrastructure
partnerships
human services
January
pilot
marketing
2017
estimated budget
see handout
"buckets"
Center Staff
mental/behavioral
health
physical
health
education
other
housing
COC
basic
needs
community
safety
previous example
Join the Solution
Oversight Committee.
Survey Design / Method.
Campaign.
Web Platform.
overview
Become a
disruptor
"a disruptive innovation that significantly impacts society."
since our quantitative data was "biased" towards the middle-class/affluent, we utilized the qualitative interviews/focus groups to balance the data.
program rich, systems poor
*new name coming...
Design
technology
: development of a single platform (communication, data, tracking, referrals, etc.).
community liaisons
: placed strategically throughout the community.
central training / development
: for teachers, nonprofits, parents, etc.
service line leaders
(aka "bucket leaders"): mental health, physical health, housing, basic needs (food, clothing), education, and safety.
C
3
idea for a name?
Full transcript