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United Way - Update
Transcript of United Way - Update
Center for Collaborative Care (C3).
Phased Development / Implementation.
Questions / Discussion.
What We Did?
6 month research project. examining three areas impacting children and families in NWA.
Looking for a collaborative solution.
Big Five NWA School Districts
Big Brothers / Big Sisters
Children's Advocacy Center
Children's Safety Center
Helen Walton CEC
NWA Children's Shelter
NWA Education Co-Op
NWA Food Bank
Ozark Guidance Center
John Brown University
What was asked of them:
advocate in your school/organization/neighborhood/business.
participate in 6 board meetings.
generate ideas based on the data.
reliability & validity
Who did we collect data from?
97 School administrators
179 School staff (i.e. nurses, counselors, assistants, etc.)
1,498 Parents and/or primary care givers
116 Outside providers
124 General Public
347 Qualitative Breakdown
intentionally did not include children
"Bread-and-butter" to the project...
over 4000 quantitative surveys collected
3147 "usable" surveys
majority from parents (1,498) / teachers (1,133)
"users of the human service system"
quantitative equal representation? No.
skewed towards affluence (middle class)
gender bias: (over 82% female)
housing: (89% live in a house)
over 350 qualitative interviews and focus groups
recorded / transcribed / coded
emphasis on minorities / lower SES
Spanish / Marshallese groups
analysis done "in-house"
triangulation with oversight committee
Key Qualitative Findings
collaboration (administrators /teachers / organizations)
information / communication gap
who is doing what?
in school support top of the list
mental health #1
issue across populations
lack of parent involvement
inconsistent treatment models
poverty / "working poor"
"...too many children in NWA are suffering from untreated or poorly treated mental/behavioral health issues and the inability to obtain food, health care, and/or transportation... when we have ample resources available."
In the Fall of 2014 the superintendents of the Big 5 School Districts in NWA approached the Endeavor Foundation about funding mental/behavioral health programs in their schools.
Yvonne Richardson Center
Boys and Girls Club
Camp War Eagle
Department of Ed at U of A
Social Work Program at U of A
Day Spring Agency
Walmart Community Volunteers
Peace at Home
New Life Ranch
Other Key Findings
Center for Collaborative Care
In school support for mental/behavioral health
Electronic communication / record
School supply closet
After school programing
NWA Health Care Summit
April 7, 2016
First gathering ever in NWA (hosted by NWA Council).
70 health care organizations represented.
3 of the 5 key findings:
Need a central organization to oversee health care distribution, management, advocacy, and collaboration in NWA.
Develop a Statewide/universal electronic health record.
Healthy community focus instead of health care focus.
agency / health care collaboration
Funding: Southern Oklahoma Memorial Foundation
Every 10 option scale for parents, teachers, administrator, staff, and outside agencies on "rank the effectiveness" or "degree of needs being met" had a mean, medium, and mode of
26,152 Website visits
8,056 accessed survey
74% of the visits were 1x visits
Triangulation Support / Feedback : "Buy-In"
in support of the Center: "...that is really the backbone concept to collective impact."
in support of the Center: "That would be a great regional aspect. Every case manager, 107 people all working under the same umbrella who know each other and train together... it seems like that would be a dream in terms of what we could do because of how much info sharing they could have. Nothing is being done regionally."
in support of the Community Liaison: "I like things that originate from the school because the school is the home base."
in support of a Community Liaison: "We actually have something like this and it has been very helpful... Our biggest problem with that model is that we couldn't pay them enough. We've had too much turnover because we don't have a funding source for that person."
in support of a Community Liaison: "I like the Case Manager. In our district we have 2 social workers for a district of over 16,000. If we had one in every school I think that could be very powerful."
Agency perspective on MENTAL HEALTH needs being met.
BEST option to improve delivery of services
we are doing an average job...
impact of combining services
To build a collaborative alliance, collective voice, and shared governance among ALL human service providers and educators in NWA.
To ensure that ALL people in NWA (and beyond) are given the ability to thrive!
how to accomplish this...
break the human service silo mentality.
encourage and promote an "informed shared voice."
regional collaborative objectives.
constant and consistent program/system evaluation.
elevation and replication of thriving programs (along with the inverse).
minimization of overhead and unnecessary replication of service.
"team-focused" sustainable long-term outcomes.
"teach us how to fish."
collaboration among providers, educators, and professionals.
teachers can teach.
doctors can doctor.
people are no longer cogs caught in the human service wheel.
resources are maximized.
best practices are ensured.
ensure NWA is a THRIVING community...
Quan: 25 minutes to complete : Qual: 30 minutes - 2 hours
move towards effective and efficient direct lines of service.
counseling for parents
EXAMPLE: child/family meets community liaison at school
vision : values : principles
Through its relationships, systems, and methods, C3 will form a human service environment where contributing organizations and people are able to work together with a common purpose: improve the mental and physical health, safety, economic and social stability of our community, families, and individuals.
a thriving NWA community for ALL
improved effectiveness and decreased usage over time.
increased access and increased capacity.
increased accountability for individuals utilizing the system as well as services provided.
improved systemic care (holistic coordinated delivery).
increase in federal / state funding for human service providers in NWA (i.e. HUD, NIH Grants, Dept. Ed).
increased focus / specialization (cannot do everything).
elimination of duplicate services.
increase of volunteer / mentor labor.
increased life (and work) satisfaction rates.
who does this benefit (stakeholders)?
: children, individuals, families : empowered to thrive.
Those in Need
: decreased frustration and reliance upon the system.
: provides a central voice for advocacy, continual data, and strategic objectives. decreases employee burnout through better training and accountability. increased access and capacity where need.
: provides data demonstrating where the greatest need(s) and effectiveness are. prevents duplication. develops accountability for service providers and those receiving services.
: decrease in demand for replicated services along with central advocacy allows for outside funding opportunities, therefore saving tax payer dollars.
current "disconnected" model:
proposed model of integrated services:
development in phases
Organizational Start Up (Development)
Pilot (Testing / Refining)
Replication (Systemic Change)
To maximize limited resources through shared leadership and collaborative care models.
Hire the center staff.
Form the "working" advisory board.
Develop clear mission, objectives/outcomes, measures, and the partnership matrix.
Develop C3 infrastructure.
Develop pilot program.
Develop C3 technology.
Develop C3 "marketing" materials.
Plan / host the 1st Annual Human Services Summit of NWA (April 5th 2017).
September - December
Join the Solution
Survey Design / Method.
"a disruptive innovation that significantly impacts society."
since our quantitative data was "biased" towards the middle-class/affluent, we utilized the qualitative interviews/focus groups to balance the data.
program rich, systems poor
*new name coming...
: development of a single platform (communication, data, tracking, referrals, etc.).
: placed strategically throughout the community.
central training / development
: for teachers, nonprofits, parents, etc.
service line leaders
(aka "bucket leaders"): mental health, physical health, housing, basic needs (food, clothing), education, and safety.
idea for a name?