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Transcript of Operations Evolved.
Customer defined ordering,
no complex phases.
All installation and configuration of agent handled from platform.
Risk and Complexity
Service Restoration Time
Single pane of glass
on the ServiceNow
Show events option
Lights up color of highest severity event
Link to incident that was automatically generated
Affected Services auto-populated
Link to CI auto-populated
is the process that
monitors all events that occur through the IT infrastructure
to allow for normal operation and also to detect and escalate exception conditions.
restoring the service to users
as quickly as possible, in order to minimize business impact.
(according to ITIL v.3)
Additional Actions on right click
Common actions with buttons
Easy Sort and Filter
Configurable list view
Configurable event classes and views
Open integration Tool Set.
Application not Responding
Router is down
Host ping not responding
Server is down
Example Use Case.
Actionable Enriched Incident:
Router is down
Port is down
events from across the enterprise
them to a business service
simple actionable incidents
there is a better way.
with ServiceNow ITSM
with popular monitoring solutions
Advanced Rules Engine, no coding required
for complex event processing
across the enterprise
meaningful incident to the correct team
to restore service
Run Rule Later
* Can run on Agent.
Understand service impact
Ease of use
Built to integrate
Increase value of IT Service Automation suite
Beat the other guys
Support Group Assigned:
Other Groups Notified:
Affected Business Services:
ITSM Enabled Event Processing
is a unique solution
built and natively integrated
the cloud platform.
communication between groups
understanding of service impact
Provide operations a
which is seamlessly integrated into the ITSM solution, giving operations center a complete view.
Reduce noise, manage what matters, and correlate multiple events into
a single more meaningful ticket.
Affected services are populated directly into the event, so
decisions can be made with a service context.
Visualize how changes are impacting the environment through
BSM maps and blackout events
during change windows.
No-code rules engine
with form based configuration.
Pre-built integrations to popular tools and custom
integrations are a breeze.
implemented in a fraction of the time
required for traditional event management solutions.
CreateNow, Orchestration, and Discovery
licenses may be needed.
Get the operations center using
Solution integrates with every aspect of
Pre-built integrations to popular tools,
and even custom integration effort is reduced significantly.
isolate issues and restore service faster.
Lock them out
of yet another ITIL process.
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