Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

Hi-tech&high touch

No description
by

Mai Cottoncandy

on 8 December 2013

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Hi-tech&high touch


A scientific technology involving the production or use of advanced or sophisticated devices especially in the fields of electronics and computers


High Touch
requires hotels to trust their employees to be human and to execute by connecting on a personal level and created a true value of human relations.
Hi-Tech
What are Hi-tech
and High touch
Hi-tech

Hotel
Disadvantages
Advantages
1.Improving operational efficiencies
2.Reducing administration expenses
3.Promote hotel reputation
4.Energy-saving
5.International Conference on Multimedia
6.Better advertisement effect
7.Remain competitive
8.Pms (opera)
1.Expensive
2.High maintenance expenses
3.Some customers will not be able to use
4.Can not satisfy guest specific needs
5.Hotel staffs rely too much on Hi-tech
Hotel
High touch
Advanatges
1.Create a warm atmosphere
2.Create two-way communication
3.Create loyalty program
4.Easy to deal with urgent problem
5.Attract customers
Disadvantages
1.High labor cost
2.Invest in training program
3.Employee error
4.Less systematic
Guest
Hi-tech
Advantages
1.Convenient
2.Saving time
3.Trendy
4.Better facilities

Disadvantages
1. Technology error
2. Less interaction with the hotel
3. Some guests do not like technology
4. Privacy concern

Guest
High touch
Advantages
1. Fulfill guest satisfaction
2. Exceed guest expectation
3. Building good relationships
4. Warm welcome feeling

Disadvantages
1. Miscommunication
2.Language barrier
3.Wasting time
Thank you
for your attention

In the world of high-tech,
we still can’t lose
the heart of high-touch.
We need to make
the well balanced
between those two.
Conclusion
Full transcript