Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

The TSMC Way: Meeting Customer Needs at Taiwan Semiconductor

No description
by

qianying Wu

on 15 October 2013

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of The TSMC Way: Meeting Customer Needs at Taiwan Semiconductor

The TSMC Way: Meeting Customer Needs at Taiwan Semiconductor Manufacturing Co.
Group 6
Questions 7-9

Q7. Does this suggest that certain types of emergency orders are easier to accommodate than others?

Q8. What should LC try to optimize as he accommodates the emergency order?

Q9. Are there recommendations you might make to senior management?

Question 7
c
c
easier
Seasonal demand, when demand is low capacity will be high and emergency order accommodation will be easier.

Some recipes’ involve less repetition.

Certain products are further down the learning curve and use less dedicated tools specific to that recipe.

Products with high similarity to regularly mass produced recipes are easier.
harder
More likely to exceed maximum capacity in high demand season (problem).

Some types require new machinery, which takes 6-9 months to order/qualify.

Extra depreciation on machinery.

Machines in some locations are with limited functions and certain types would be easier to make when transfered to other locations, but logistical costs are to be considered
Customer focus: need to optimise delayed orders and consider compensation.

Adjusting the capabilities of tools and the time spent using each, consider investing in multi-functional/most useful tools to help aid flexibility.

Balanced use of manipulating demand and capacity in tandem, incorporate help from sales departments. Finding a balance between customer satisfaction and production costs.

Quality of tools in fabs and the fabs themselves.
Logistics between fabs.

Question 8
Question 9
SOP for rush orders and dedicate sections of fabs to these especially

Online system(e.g. EOS) that can book urgent orders and establish paper-less processes, also effective allocation of work

More accurate estimate of tool utilization
Priorities hierarchy for important customers, more stress on emergency accommodation and thus different levels of flexibility.

Improve interdepartmental communication to aid manipulation of demand e.g. sales/marketing and production departments
Increased customer shipping costs if standing orders are broken into small batches at low emergency demand points.
Full transcript