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Rooms Division Management

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by

NZMA Tutor

on 22 September 2016

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Transcript of Rooms Division Management

Rooms Division Management
Major Components

Different types of Accomodation
Bed and Breakfast
sleeping accommodation for a night and a meal in the morning, provided in guest houses and hotels.
Motel
roadside hotel designed primarily for motorists, typically having the rooms arranged in low blocks with parking directly outside.
backpackers
They take longer trips on average than other tourists, and international backpackers spend considerably more per trip and travel to more regions
Bed & Breakfast

Motel

Backpackers

Serviced Apartments

Private Home

5 star hotels




Private home
Housing spaces where the occupier lives independently with a high level of privacy.
Serviced Apartments
A
serviced apartment is a fully furnished apartment available for both short-term as well as long-term stays, providing all the hotel-like amenities.
Accomodation

Standards & Procedures

Customers

Hotels Assessment
Types of Customers
Leisure Customers

Corporate Customers

Wholesale Customers

Frequent Independent Travellers
Type of Customers
Hotel Assessment
Qualmark
General Resort Videos
How not to Check in to the hotel
How to Check in to the hotel
Irritating Customers
How not to Check in (American)
Excellent Customer Service by a Porter
The reverse

Everything about Qualmark
what Qualmark Encompasses on
Why APA Referencing is important
Cheat Code for Referencing
Cruise Ships
Further ideas
Burj Al arab
Peninsula Paris
Cruise Facts
Housekeeping Complete Training
Checklist for Housekeeping
: https://play.kahoot.it/#/k/143503d8-5612-4a02-b48a-0d90b4474cc0
https://create.kahoot.it/#quiz/f00c9d4f-932e-471c-8c93-fe6acefc8a59
https://create.kahoot.it/#quiz/24de941f-3c96-4250-ac86-ac3975377da0
Company Structure
Watch out before you clean
Receptionist
https://create.kahoot.it/#quiz/2286d447-c210-40da-9882-96445d4d9049
Different type of Hotels
how to make a reservation using opera
Guest Cycle
Refresh yourself
PESTLE Analysis
Political Factors affecting hotel Business
Environmental factors
Technological factors
Economical Factors
Social Factors
Legal Factors
https://create.kahoot.it/#quiz/d7cf5857-959a-4b63-bce4-efd73d880572
https://create.kahoot.it/#quiz/c08932f6-1ccb-48da-a7f4-bcfa8f3a5f36
PESTLE Analysis
https://create.kahoot.it/#quiz/aede0573-fe29-41bd-8735-a2b2f2be6057
Powerpoint Groups
Marketing logos
https://create.kahoot.it/#quiz/18dd41e9-25d5-4f58-963e-31aa19044e31
Marketing Mix 7 P's
7 P's
Starbucks Marketing Plan
Promotional Upselling
McDonalds Upselling
OTA
Mobile apps and Loyalty Programmes
Group Division & Marketing Presentation
https://create.kahoot.it/#quiz/d278d21b-de69-4db8-bc05-f0813b757329
https://create.kahoot.it/#quiz/4be2e279-2eff-48c5-9d8d-73751e6048dc
Wholesale rates
Tariff structures
Loyalty programmes
Marketing consortia
Integrated use of Internet Booking Engines (IBE),
Global Distribution Systems (GDS)
Online Travel Agents (OTA),
Promotions,
Discounts,
Upselling and mobile apps
Keep in Mind
https://create.kahoot.it/#quiz/1f99ae82-6dc4-48c1-abe0-fe2faa090ecd
Marketing Revision
Trip Advisor
Go to trip advisor.com


In groups of 3 ( As per your MARKETING Powerpoint presentation)

find out the 5 best hotel reviews and 5 worst reviews on trip advisor

and what will you do as a marketing Manager for the same.



http://flipquiz.me/review/77847
Flip Quiz
http://flipquiz.me/review/77851
http://flipquiz.me/review/78131
Handling Complaints
LAFF Principle
Guest Rooms and types of rooms
Packages
Leisure customers


Corporate Customers

Wholesale customers

Frequent Independent Travellers
Full transcript