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Support Forums

Prezi on Online Support Forums

David Naret

on 14 April 2010

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Transcript of Support Forums

IT Support So what is an effective way to support customers with their IT needs? Can be difficult! Most businesses use Call Centers but... They're expensive
Customers often end up confused and frustrated.
Thankless job for support staff.
No database of knowledge IT Bussinesses are learning! Most customers don't want direct help.
It is too expensive to offer 24hr support.
Although cheap, third party tech support is frowned upon. Support Type? In the Age of Information.. Virtual Available Free Communities Why a Forum? Discussion Boards have become an effective way to support customers with their IT needs. Asynchronous Support staff and Customers can answer questions. Thorough Responses Gathered Intelligence Answers when you want them! 24 hrs of indirect support Have free support from customers Database of information Understand how customers feel about
your support and product. Time Develop Thoughts Community Support Forums have Clear Purpose! Membership Moderators Guests Virtual Support Discussion Boards build
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