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Casino Management

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by

sandy Chor

on 9 September 2013

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Transcript of Casino Management


Casino Management
Caribbean Stud Poker
and
Pai Gow Poker

How To Manage
Management - HR
Payout
Must win both hands to win

Pai Gow poker pays even (1:1)
with 5% commission

No commission on losing hand or push
Finance
Financial management system
Security
Surveillance camera
Unique code/materials on devices
Security guards/ pit clerks
House Edge / Element of Risk
House Edge
-
5.22%
The ratio of expected money lost to initial bet

Initial Bet ≠ Final Bet

Element of Risk
-
2.6%
The ratio of average money lost to
average total money wagered

Eg) $10 ante + $20 raise = $30
$30×2.6% = 78 cents
1.46%
Pai Gow Poker
How Casinos Make Money

House Edge
Minimum Bet

US$1

Maximum Bet

US$300
Improving Employee Performances
Technical Skills
Communication skills
Greeting skills
Willingness to help
Job Satisfaction
How these affect casino guest experience?
Technically incompetent dealers will not be able to present a smooth gaming experience to players (distributing/ collecting cards too slow or too slow at counting payoffs)

Players feel unwelcomed (unwilling to help guests/ does not show a welcoming attitude/ being rude)
Promotion
Pai Gow Poker
Caribbean Stud Poker
Slow-pace
Feeling of control
Fast-paced
Easy rules
The Optimal Strategy
Players can minimize the element of risk

Fold 46% / Raise 54%
Case 2: Play Every Hand (10 ante player)
Caribbean Stud Poker
How Casinos Make Money

Hourly Casino Revenue
per Player
Hands raised by the optimal strategy player
54%

Average rounds per hour
35 rounds

Average units wagered per hand

2.045 units

Element of Risk
2.6%
Case 1: The Optimal Strategy
($10 ante player)
*Advantage of casino over players increases
up to 5.5% by playing every hand.
House Edge for
Progressive Jackpot
26.46%
Minimum/Maximum Bet
job tension
role ambiguity
role conflicts should be avoided
Positive Job Drivers
training
effective communication
achievement
clear job roles
service rewards
Negative Job Drivers
Progressive Poker
Case 1:
Single $10 Ante Player
Casino Revenue
Case 2:
Two $10 Ante Players
Any questions?
Minimum Bet
A typical range $5-$500 in US
Rarely under HK$200 (=US$26) in Macau
Low due to the 2-times the ante size bet rule

Eg) $10 ante - $30 in totsl to play your hand
($10 ante bet + $20 play bet)
Full transcript