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Melody Portillo

on 28 September 2016

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Professional Image
Grooming and dress
Maintaining workplace
Non-verbal communication
Etiquette in Workplace
Living the Cubicle Life
Office Politics
Workplace Challenges & Situations
-Handling Criticism


Essentials of Professional Image
Etiquette in the Workplace
Making Cents of your Paycheck & Benefits
Staying Competitive in the Workplace
Steps to a Successful Career
3rd Edition
A Life After Graduation, LLC Publication
Terry Arndt & Kirrin Coleman
Making Cents of your Paycheck & Benefits
Staying Competitive in the Workplace
How to go beyond average
What is a professional image?
"Professional image is the collection of qualities and characteristics that influence the opinion of others"
Verbal communication
Email and Instant Messaging
Relationships with colleagues
Grooming & Dress
What should you wear?
What's Your Company's Image?
Suit or sport jacket with slacks/skirt
Collared shirt
Conservative accessories
Tie (men) Hose (women)
Business Casual
Slacks (cotton OK in some)
Knee-length (or longer) skirt
Collared shirt (including golf-style shirts)
Tailored sweater
Coordinated accessories
Hose and closed-toed shoes (required in some business casual environments)
Anything goes (within the norms of the company culture)
*Banking, law, medical, engineering, insurance, sales, management, and accounting
*Technology, education, journalism, retail, government, human services, and science
*Marketing, arts, and design
What if dress code is not clear?
First few months on a new job?
"Casual Days"
Maintaining a groomed workspace
Just a reminder to keep things organized and clean, especially first few months
Decorating your workspace-"personalized public space"-extension of you
body language and facial expression
Verbal Communication
Is verbal communication still important?
Email & Instant Messaging
word choice, punctuation, and capitalization (plus an emoticon or two, maybe)
meaning, tone and quality of voice
actual meaning of the words
Positive Body Language
Signals interest, confidence, enthusiasm, and/or approachability
Negative Body Language
Pins arms to side or across chest
Handshake is limp or overpoweringly strong
Slumps or hunches over
Frowns, grimaces, or clenches jaw
Expressionless, blank face
Blinks too fast or stares
Body closed off
Fidgets excessively
Rolls eyes
Yawns or sighs
Nods head
Uses hand gestures for emphasis (excessive may signal aggression)
Has erect posture
Body takes up space
Tilts head slightly
Signals boredom, insecurity, annoyance, and/or aloofness
What's your
communication style
Do you say what you mean?
Do you say it
Rate of speaking..
Too fast...
risk losing people/
appearing insecure
too slow...
risk boring people
Confident people
know others will listen to them, so they don't rush through their sentences
Considerate people
know they are not the only ones with something important to say
Volume and Clarity
*speak clearly, enunciate, and project confidence
watch video of self
ask for honest and constructive feedback
find a group like Toastmasters International (
Face-to-Face vs. Electronic Communication:
If you don't get that to me by 1:00 pm today, we're going to miss our deadline.
What was said:
Tone interpretation:
Hey dummy, we're going to miss the deadline and it's your fault.
What could have been written:
Today's 1:00 pm deadline is particularly critical. It's very important I get your feedback today, so we can deliver the report on schedule. Thanks for your help!
text speak?
Overuse punctuation!!!!!!!!!
go with the norms of your organization, but remember that in-person communication is a great way to build real relationships
best save personal material for home. If you have a Facebook account, remember it might be viewed by your workplace
only clues your reader has to your tone
Show Interest
Be open and interested
Really listen to them
Ask questions, make eye contact, try to remember specific details
People appreciate and respond to those who are sincere, engaging, and curious
Be generous, but not too generous
Give compliments
Unacceptable: "You have great eyes!" or "You're the best boss ever"
Project a positive attitude
Eager to work
Respect your coworkers' time and expertise
If you need something that will take more than a few minutes ask if you can set an appointment.
Accept invitations
Relationships with Colleagues
Early days on the job...
If the conversation during the outings heads towards gossip, maintain neutrality
*Be sociable without getting sucked into a clique
Want to go to lunch with us?
Connect with all Players
Everyone in the organization is important!
Support staff (receptionists, secretaries, administrative assistants, office managers, IT support)
Meet the Staff
Office Politics Pitfalls
How to Deal with Dirty Politics
Living the Cubicle Life
Noise Travels
Smells aren't all good..
Keep personal things personal
Respect others' privacy
Keep it neat
Program your office and cell phones to ring at an appropriate noise level
Use meeting rooms for meetings
Knock before entering
Is it always bad?
*Develop a genuine interest in other people
*Develop a healthy curiosity about the world
*Be empathetic
*Be a good listener
*Make time for other people
*Be true to yourself
*Be positive, respectful and considerate
How to Deal with Dirty Politics
favoritism, back stabbing, sabotage and other nasty office behavior
Office Politics
In fact, in order to achieve career success, you must learn to master a certain amount of office politics
Develop a paper trail as a precaution
Don't suffer in silence
Take the high road
Learn to communicate
Essentials of Professional Image
Etiquette in the Workplace
Making Cents of your Paycheck & Benefits
Staying Competitive in the Workplace
Mon-Fri 8AM-5PM
Handling Criticism
Stay Calm
Make sure you understand
Seek privacy
Consider the criticism
Identify your stressors
Manage your time
Ask for help
Say no
Avoid procrastination

Take time for yourself
Keep your perspective
Create a strong support network
Get professional guidance
Typical deductions
Federal Income taxes
-take the heftiest chunk of cash from your paycheck (military, social programs, Department of Education, etc.)
Taxable income levels-the more you earn, the more you pay.
*W-4 Form
Claiming zero will cause you to pay more in taxes and will probably result in a refund at the end of the year.
State & Local Taxes
Social Security & Medicare Taxes
AKA FICA (Federal Insurance Contributions Act)
*Most cases you pay 1/2, employer pays 1/2
Insurance deductions
(health, dental, vision, disability, supplemental)
Vacation & Sick Leave
Health Insurance
Health Maintenance Organization
Preferred Provider Organizations
Fee-For-Service Program
Disability Insurance (Long/Short-term)
Life Insurance
Retirement Programs
Educational Assistance
Transportation subsidies
Alternative Work Schedules
Job Sharing
Work a full day
Do your job well
Take the initiative
Make the most of your mistakes
Contribute positively to the organization
Join a professional association
Get certified
Continue your education
Volunteer and lead
Take care of yourself
Full transcript