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I1W2D2 Wednesday

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English4callcenters .com

on 16 November 2018

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Transcript of I1W2D2 Wednesday

Mental training
Practice your mental training with your coach and repeat with confidence
"We are E4CC, We are the best"
What are your goals?
What are you doing to achieve them?
You are very successful!
Mistakes are part of the process for success!
"Today is a great day"
"I am very successful"
"Mistakes are good"

1. "Authority position"
Grammar review
Your coach will explain to you the following grammar chart. Pay attention
Video technique
Watch the following video, and tell in your own words what happened
Grammar test
Solve the following grammar test using the grammar you have learned
Fluency diet review
Review stars/goal/melody and have all students practice the repetitions
Role play
Make couples, practice the following role play, and act it out
- Cruise ship

Pair up and answer the questions below. Then share your answers with the class
What would you do if...?
Make couples and answer the following questions
Grammar test
Solve the following grammar test using the grammar you have learned
Simple Present
[VERB] + s/es in third person
Auxiliaries : Do (I, you, we, they or plural objects)
Does(He, she ,it or singular objects)

I eat pizza
You eat pizza
He eats pizza
She eats pizza
It eats pizza
You eat pizza
We eat pizza
They eat pizza
I do not eat pizza
You do not eat pizza
He does not eat pizza
She does not eat pizza
It does not eat pizza
You do not eat pizza
We do not eat pizza
They do not eat pizza
Do I eat pizza?
Do you eat pizza?
Does he eat pizza?
Does she eat pizza?
Does it eat pizza?
Do you eat pizza?
Do we eat pizza?
Do they eat pizza?
I don't eat/ he doesn't eat

1. ____ Know how to ride a horse?
a) You do
b) Do you
c) Do

2. She_____ great today.
a) does feel
b) feels
c) don't feel

3. She

_____ the bus earlier than me.
a) take
b) takes
c) do take
4. I _____ know how to solve it.
a) not
b) does not
c) don't

5. When he is nervous he ____ his hair.
a) always touch
b) always touches
c) touch always
Fill in the blank spaces
My sister don't go to the park at noon
Melissa study at UFG
Kenya don't never go to Multiplaza.
Does you attend the invitations you receive?
She doesn't goes out at night.
Find the mistake
Would you like to go on a cruise ship trip?

What activities can people do on a cruise?

What places would you like to visit on a cruise ship trip?
Customer called to complaint about bad customer service during trip
Role A: Customer
Role B: Cruise Ship reservation agent
Agent called a random customer to offer a Cruise Ship package
If you won a ticket for a cruise ship and only could take 5 things with you, what would you take?
If the Cruise ship sinks what 2 things would you save from the 5 you were carrying? Why?
Wh questions
How long...?
How many...?
How much...?
How often...?
Linking words:
First, First of all, at the beginning, then, after that, later, however, therefore, as soon as, in the meantime, suddenly, at the end, finally.
What did you do yesterday?
45 seconds non-stop
10 repetitions each
Grammar review
Your coach will explain to you the following grammar chart. Pay attention
Full transcript