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Using Design Thinking as Continuous Improvement Tool

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by

Zornitsa Nikolova

on 9 July 2016

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Transcript of Using Design Thinking as Continuous Improvement Tool

The Impact
Healing Symptoms
Recurring Problems
Team struggles to analyze and address problems
effectively
.
Team A's Challenge
Results
Design Thinking
A Design Thinking Approach to Continuous Improvement
The Project
Why can't we achieve permanent relief?
A method for solving
complex problems
and creating
new ideas.
Thank You!
ZORNITSA NIKOLOVA
Agile Coach and Practitioner
CSPO, PSPO

@zorrreto
zornitsa.nikolova@leanify.com
Miscommunication = ?
2 Volunteers
(Core Team)
Observe
Define
Point-of-View
1 Sponsor/Coach
Project Setup
ProductOwner
Agile Team
Team Member Interviews
New process prototype
Tested successfully with stakeholders
Major problem identified and addressed
Increased trust
Engagement and commitment
Understanding for the benefits of customer-oriented approach
~15 Stakeholders (Team)
2 months
Successful Innovations
Team
Approach
Create
options
and make
choice
.
Phases
Problem
Definition
Solution
Discovery
Iterative Steps
Successful
innovations meet
all
3 criteria.
Diversity
encouraged
Full transcript