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ONLINE SHOPPING

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by

Pavni Kansal

on 6 October 2013

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Transcript of ONLINE SHOPPING

ONLINE SHOPPING
What is online shopping?

Online shopping or online retailing is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser.
MERITS
1. Incredible Convenience
2. Cash on Delivery
3. Access to most brands
4. Substantial Discounts
5. Price Comparisons
6. Buying old & unused stuff at lower prices
7. Easy access to customer reviews
8. No pressure sales
9. Variety
10. Send gifts

DEMERITS
1. Can't receive product immediately
2. Quality is unknown
3. Shipping charge and delays
4. Increasing online scams and frauds
5. Cannot try and see how clothes will look
6. Return hassle
7. Costs and returns
8. Lacks customer service
9. Needs computer and internet access



Online Shopping Trends in India, 2013 -
A Google India report!

They are also called:
e-web-store
e-shop
e-store
Internet shop
web-shop
web-store
online store
virtual store.
E-COMMERCE
Online goods and services
Streaming media, Electronic books Software
Retail services
Banking Food ordering Online flower delivery Online pharmacy DVD-by-mail Travel
Marketplace services
Trading communities Auctions Online wallet Advertising Price comparison service Social commerce
Mobile commerce
Payment Ticketing
E-procurement
Purchase-to-pay
Popular online stores in India:

1. FLIPKART
2. JABONG
3. EBAY
4. JUNGLEE
5. FASHION AND YOU
6. MAJORBRANDS,IN
7. MYNTRA
FLIPKART

Flipkart is a Indian e-commerce company headquartered in Bangalore, Karnataka.
It was founded by Sachin Bansal and Binny Bansal in 2007.

OFFERS:
BOOKS
BAGS
SHOES
APPAREL
ELECTRONICS
STATIONERY
AND MUCH MORE
In 2012, U.S.
e-commerce sales amounted to
289 billion
U.S. dollars
Amazon.com
is the most popular and well-known example of online shopping.
Online shopping is especially popular during the holiday season as consumers wish to avoid crowded stores when shopping for Christmas gifts!!
1. INCREDIBLE CONVINIENCE:
The online store is a 24 hour service. so, Shopping online allows you to buy things without hurting your schedule!
2. CASH ON DELIVERY
If you are not comfortable making an online payment, then a few sites over you an option for the Cash on Delivery. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
3. ACCESS TO MOST BRANDS
With online shopping becoming increasingly popular, all brands have opened their online stores. It allows us to virtually chose our desired products without going from store to store to hunt for different brands.
4. SUBSTANTIAL DISCOUNTS
The cheap deals and better prices that buyers avail from online stores are very attractive as products come to you direct from the manufacturer or seller without middlemen involved.
5. PRICE COMPARISONS
Online shops make comparison and research of products and prices possible. Online stores also give you the ability to share information and reviews with other shoppers who have firsthand experience with a product or retailer.

6. BUYING & SELLING OLD & UNUSED STUFF AT LOWER PRICES
Online Shops make it possible for us to buy old or unused stuff at rock bottom prices. If we want to buy antiques there is no better options than online stores. eg- OLX.com
7. EASY ACCESS TO CUSTOMER REVIEWS
Most of the customers post feedback regarding products after usage, hence it is a good source to know about the quality of product before purchasing
8. NO PRESSURE SALES
Many times when we go out on Shopping we end up buying things which we do not require because of the shop keepers up selling skills.
9. VARIETY
The choices you can get for products are amazing. One can get several brands and products from different sellers at one place.
10. SEND GIFTS
Online Shopping makes sending gifts to relatives and friends easy,
no matter where ever they stay


1. CAN'T RECEIVE PRODUCT IMMEDIATELY
Many sites still use traditional carriers and don't deliver at night or at weekends. Often you end up having to go and collect from a depot.
2. QUALITY IS UNKNOWN
Sometimes the description of the product might be different than the actual product. As a result you might end up with inferior quality product.
3. SHIPPING CHARGES AND DELAYS
Shipping may take time, and could be an expensive
process for overseas delivery.
4. INCREASING ONLINE FRAUDS AND SCAMS
Customers are not comfortable to reveal their personal card details virtaully, as many hackers have found ways to commit fraud and scams and misuse the card details. This is why a buyer should always buy from trusted websites.
5. DON'T KNOW HOW IT WILL LOOK ON YOU
Since one can't feel or touch the product, and all try at the time of purchase. Therefore, exact fitting is unknown!





6. RETURN HASSLE
Returning and exchanging goods at an online shop is harder and more complicated at a traditional shop when you discover that the items you bought is not exactly what you have expected. Therefore, it is a wise to read conditions of return policy, so in what cases you can return it such as technical errors, particular items not suiting you, or unwanted goods etc
7. COSTS AND RETURNS
Adding up transport and, if buying from outside the European Community, tax and duty, can often mean an item isn't as cheap as it seems. Returning a purchase often means having to parcel it up and take it down to the post office.
8. LACKS CUSTOMER SERVICE
No personal contact. Problems have to be sorted through an email process or FAQs. (Frequently Asked Questions).
9. NEEDS COMPUTER AND INTERNET ACCESS
Thank you!
Presentation by:
Pavni Kansal
Jaskaram Singh
XI-G
Full transcript