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Transcript of sagart dbbawla
120 year old organization
5000 semi literate employees
Operates in a chaotic city with
population of 20,000,000
Covers60-70kms; on foot,
No technology; no sophisticated
400,000 transactions everyday.
100% customer satisfaction. Six Sigma efficiency rating of 99.999999 by Forbes Group ; the Dabbawalas made one error in six million transactions.
Total turnover of INR720,000,000
WORLD RECORD IN BEST TIME MANAGEMENT.
NAME IN “GUINESS BOOK OF WORLD RECORDS”.
REGISTERED WITH RIPLEY'S “ BELIEVE IT OR NOT”. 09:30 AM - 10:30 AM 10:34AM - 11:20AM 11:20AM - 12:30PM 12:30PM - 13:00PM 13:15- 14:30PM 14:48- 15:30PM 15:30 - 16:00PM CODING SYSTEM- ERROR FREE Organizational Structure
Time Management 1.Build your organization around people
2.Commitment and attitude
Don't be too lean,build in buffers
5.Give employees a sense of purpose
10 Management Lessons WHY ARE THEY SUCCESSFUL ??!! MISSION To deliver freshly made food
from home in lunch boxes to
office workers on time. STRATEGY Differentiation
Quick response Total QUALITY MANAGEMENT Organizational Practices
Customer satisfaction Presented By Group:9
Arvind Yadav Prof. Miral Pandya Presented TO: Mumbai Dabbawala They are called..
Shivaji Maharaj’s soldiers – “Deccan Mavle”
The Dabbawalla’s Their Principles..
Shakti aur bhakti
Work is Worship
Manav seva me bhagwan seva milti hai
Union is strength
I trust man only coz I trust in god Use of technology NO SELF- BRANDING EXERCISES
HIGH STANDARD OF CUSTOMER SERVICE
TRAINING JUNIOR DABBAWALAS
MARKETING PAMPHLETS ON THE “DABBA”
e-MAIL AND SMS MARKETING STRATEGIES ERROR RATE : 1 IN 6 MILLION TRANSACTIONS
PERFORMANCE SIX SIGMA (99.99999)
TECHNOLOGICAL BACKUP : NIL
COST OF SERVICE : RS. 300/MONTH
RS. 36 CR. TURNOVER APPROX.
NO STRIKE RECORD
EARNINGS: Rs.5000-6000 P.M FACTS ONE WHITE COTTON KURTA PYJAMA BICYCLES A WOODEN CRATE ONE GANDHI TOPI (TRADE MARK) INVESTMENT 0 % fuel
0 % investment
0 % modern technology
0 % disputes
100 % customer satisfaction Some Fascinating Features Work System
Commitment, sincerity, punctuality and coordination among team members.
High level of logistics management.
No proper use of technology and more dependent on man power
Lack of sufficient funds.
Education standards of the employees
SWOT ANALYSIS Processes involved are sorting, loading,unloading.
Logistics systems involves 25kms of public transport, 10kms foot work.
Key to success is effective use of rail network. SECRET OF SUCCESS! Environmental:
Maximizing the use of renewable resources basically being a eco-efficient process.
Employee development through mentorship and trust.
Strong ethical decisions.
eg: Firing irresponsible employees immediately. Success of sustainable development THANK YOU ! Few Offices , Organizations, Institutes
often do not provide cafeteria service. So...
CHANCE PE DANCE….
DABAWALAS GRABBED THIS
THEY WERE IN!!! Financial benefits play a role in influencing
key factor is intrinsic motivation.
It is human nature to want more and to
“keep up with the jones”.
Challenge lies in developing strategies to cope with increasing population,
disease, saturated infrastructure, and
greater expectations. Challenges Theories related to case: Hawthrone Studies
Management By Objectives
Structured Problem And Programmed Decision Making 6.Stay true to your core purpose
8.Encourage self discipline
9.Create a sense of ownership
10.Abandon bad customers OPPORTUNITIES
Well structured railway facility helping in cost cutting.
Great demand for them as Mumbai is metropolitan city and financial capital of the country .
Great competition from the outlets like pizza hut, sub way, KFC etc.,
Change in preferences of people from home food to outside food.
Mumbai is prone to floods which disturb the delivery of boxes.