Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

Case Management

No description
by

Gert Leenders

on 11 May 2011

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Case Management

Case Management Betrokkenen klachten Aanvragen Subsidies Juridische Dossiers Ongevallen Vergunningen Opvolgings Dossiers <Personen> Slachtoffers Rechthebbenden <Organisaties> Advocaten Aanvrager Getuigen Verzekeringsmaatschappij Financiele instelling Expertise bureau Medewerkers Individuele personen
Groepen

Database DMS AS Alfresco
Sharepoint
FileNet
Oracle ECM
Documentum
... Flexfields Flextabs Externe Rollen Interne Rollen Business Rule Engine
<BRE> Business Process Management
<BPM> Document Management E-Mail Notifications MailBOX Interfacing SAP Reporting Mainframe Messaging Flexfields <IN> Flexfields <OUT> OPENL-TABLETS <DOSSIER CONTENT> Portal Front-Office Central-Office <Vrije Dossiertypes> Back-Office <Publishing> Build-In
Extern Records Management
Retention Rules WebServices REST <Mobile> We defined a “case” as any project, transaction, service or response that is “opened” and “closed” over a period of time to achieve resolution of a problem, claim, request, proposal, development or other complex activity. It is likely to involve multiple persons inside and outside of the organization, with varying relationships to each other, as well as multiple documents and messages. The business process will
drive towards an outcome, conclusion or result, but may involve a number of different routes, options and alternatives, many of which are not necessarily defined in advance. Definition of a “Case” © AIIM 2010 www.aiim.org The ability of ECM, CRM or line-of-business system to deal with case processing and associated documents. © AIIM 2010 www.aiim.org The business issues which are mostly occurring when managing case content. © AIIM 2010 www.aiim.org The business process issues which are mostly occurring when managing case content. © AIIM 2010 www.aiim.org Expanding on the issue of process definition, how would you describe case-management mechanism? © AIIM 2010 www.aiim.org Which are the biggest issues with current case management mechanism. © AIIM 2010 www.aiim.org © AIIM 2010 www.aiim.org The biggest business drivers for improving case management capabilities.
Full transcript