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Case Management

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Gert Leenders

on 11 May 2011

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Transcript of Case Management

Case Management Betrokkenen klachten Aanvragen Subsidies Juridische Dossiers Ongevallen Vergunningen Opvolgings Dossiers <Personen> Slachtoffers Rechthebbenden <Organisaties> Advocaten Aanvrager Getuigen Verzekeringsmaatschappij Financiele instelling Expertise bureau Medewerkers Individuele personen

Database DMS AS Alfresco
Oracle ECM
... Flexfields Flextabs Externe Rollen Interne Rollen Business Rule Engine
<BRE> Business Process Management
<BPM> Document Management E-Mail Notifications MailBOX Interfacing SAP Reporting Mainframe Messaging Flexfields <IN> Flexfields <OUT> OPENL-TABLETS <DOSSIER CONTENT> Portal Front-Office Central-Office <Vrije Dossiertypes> Back-Office <Publishing> Build-In
Extern Records Management
Retention Rules WebServices REST <Mobile> We defined a “case” as any project, transaction, service or response that is “opened” and “closed” over a period of time to achieve resolution of a problem, claim, request, proposal, development or other complex activity. It is likely to involve multiple persons inside and outside of the organization, with varying relationships to each other, as well as multiple documents and messages. The business process will
drive towards an outcome, conclusion or result, but may involve a number of different routes, options and alternatives, many of which are not necessarily defined in advance. Definition of a “Case” © AIIM 2010 www.aiim.org The ability of ECM, CRM or line-of-business system to deal with case processing and associated documents. © AIIM 2010 www.aiim.org The business issues which are mostly occurring when managing case content. © AIIM 2010 www.aiim.org The business process issues which are mostly occurring when managing case content. © AIIM 2010 www.aiim.org Expanding on the issue of process definition, how would you describe case-management mechanism? © AIIM 2010 www.aiim.org Which are the biggest issues with current case management mechanism. © AIIM 2010 www.aiim.org © AIIM 2010 www.aiim.org The biggest business drivers for improving case management capabilities.
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