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Customer Service

Quarterly Orientation Customer Service presentation
by

Linda Cannon

on 31 May 2011

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Transcript of Customer Service

Who is our Customer?
Standards
Culture
Mission
A -Achieving
C -Community
E -Excellence
Council
Anyone with whom we have dealings
Anyone who perceives himself to be a customer
Internal
External
Developed by City Manager and
Department Directors
Goal
Philosophy
Personality
Atmosphere
Focus on Big Picture
Get 'er done
Know Who Sets the Standards
Fish Video
Nuts 'n Bolts
Identification
Transfer Calls
Response Time
CS Handbook
Performance
Measures
Learn the performance measures for your department/division
Priorities
Image
Safety
Economic Health & Development
Infrastructure & Growth
Core Values:
Applied Wisdom
Excellence
Accountability
Stewardship
Principled Relationships
Integrity

Know the reasons
Full transcript