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Advanced 2018 Data Plans Tech

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English4callcenters .com

on 18 April 2018

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Transcript of Advanced 2018 Data Plans Tech

Customer Service
Talk
Recovery
TIME
Topic
Video
Technique
Watch the following video about "Unlimited data plan" and share to your classmates what data plan you would choose and why.
Discipline check
S1
S2
COMPETITION
Discipline check
S1
S2
COMPETITION
Watch the following video to get the answer and share your thoughts with your classmate.
WHAT
IS IT?
Let's practice the following scenarios and get pro in customer service! Practice at home this phrases!
Small
Talk
Stand up and answer the following questions with different people around the classroom.
DATA PLANS
What are the benefits of having a data plan?
Is it better to have a prepaid or post paid plan?
CONVERSATION
TIME
Get in couples and answer the following questions and situations! Think like a customer!
GRAMMAR
REVIEW
Present Perfect vs Present Perfect Progressive
GRAMMAR
TEST
Answer the following grammar test using the grammar you have learned.
Email
Taking
1. My email is:
a. Kevinjohnson70@yahoo.com
b. johnsonKevin@yahoo.com
c. johnsonKevin@gmail.com
d. juarezKevin@yahoo.com

2. I want the bill to be sent to:
a. HillaryDuff@kickstart.com
b. HillaryDuff75@gmail.com
c. HillaryDuck@kickstart.com
d.HillaryDuff19@yahoo.com

3. Yes the email of the university is:
a. NYU1970@yahoo.com
b. NYU@gmail.uk
c. NYUniversity@education.sv
d. NYU@education.eu



4. My main account is:
a. kevinhart88@gmail.com
b. kev_hart68@yahoo.com
c. kevin_hart78@gmail.com
d. kristian_hart78@rock.com

5. His email is:
a. darkbladder86@yahoo.es
b. darthvader86@yahoo.es
c. darthvader1996@gmail.com
d. danceandtaker6@yahoo.sv
manage a natural conversation
without sounding scripted
know how
to use Idioms
answer questions
with elaborated answers

speak for 1
minute mixing tenses
be able to use
passive voice
be Able to use
perfect tenses
Advanced
Blue
Pay attention and write down the following emails. Choose the correct answer on each question, based on what you listen.
be able to use
conditionals
CALL CENTER
ROLE PLAY
Follow the flow
-Answer your customer's questions.
Listen to the customer
Address Objections
Close
Based on the information you checked on the video, get in couples and perform the
A. Customer:
- Ask for general info.
-Ask for prices.
Ask for benefits.
B. Agent:
- Be polite
-Be clear

What's the best data plan?
How do you get promoted in a company?
What would you do in this scenario: "hey man your service is terrible! They've hung up on me 3 times, get it right or get me your supervisor!"
The customer is not sure of buying your product or service, how do you convince him?
DISCIPLINE CHECK
Coach: check one by one each of the trainees´ homework. Choose one of the words, its meaning and ask for a sentence with that word with the tense of the week.
REMEMBER THE KEY OF FLUENCY IS:
REPEAT
REPEAT
REPEAT
,
DISCIPLINE,
DISCIPLINE
, DISCIPLINE
What's the best carrier in your country?


What's data plan?
Would you prefer to have an Unlimited data plan? Why?
Full transcript