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Conflict

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by

Meghan Shepherd

on 29 August 2014

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Transcript of Conflict

Conflict

Regardless of team efficiency, conflict is always a possibility. Different types of conflict take place because no two situations are the same.
Conflict occurs when two or more people
express a disagreement.

Siblings disagreeing on what to watch on the TV
Two government bodies going through a political debate.
Types
of
Conflict
3
main types of conflict:

Substantive conflict
Affective conflict​
Procedural conflict
Substantive
Conflict
Substantive conflict,
or
Task
, is a result of disagreements over ideas, reasoning, evidence, or information.
Teams challenge each other
Teams doubt each other
Teams need Problem solving techniques
Teams need Efficient decision making
Affective
Conflict
Affective conflict
stems from:

Power clashes
Unrelated ideas
A
who's who
problem within the group.
Power struggles and friction between personalities.

Example:
Two famous rappers, once partners,
drift apart due to their expanding egos.
Procedural
Conflict
A
procedural conflict
occurs between group members when they disagree on how to complete a task.
Members disagree about procedures and continue to butt heads rather than use effective resolving skills.
Conflict Management Styles
Avoidance
Avoidance
= Choosing to ignore the conflict.
Accommodation
Accommodation
occurs when one person or faction gives into another without argument.
Competition
Collaboration
Compromise
Competition
, also known as win-lose style, occurs when you fight hard to win.
Collaboration
= Win-Win


Compromise
= a middle ground
One of the many ways to manage conflict is the common five-style model.

Thoughts and opinions are not expressed which can cause havoc on the lines of communication, impacting the group negatively.
This means one will accommodate another person based solely on the views that they presented.
A person does not care if another is satisfied with a solution when the end goal is to essentially win.
People in conflict who want to meet everyone's needs including their own.
Example:
Two kids fighting over building sand castles on a beach. End up combining forces and build one great sand castle.


Also considered a
partial win/partial lose
solution for each party.
Example:
Two children fight over the last ice cream sandwich. They both want a whole piece, but instead they compromise and split it in half.
Example:
Refusing to admit you're wrong when someone has proof of it. (i.e. finding an item that you said you did not take when you clearly did).
Example:
A kid puts blocks through certain shaped holes and conflicts with other children on how to get the square block through the round hole.

What is Conflict?
Full transcript