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EFFECTIVE LISTENING SKILLS

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on 26 July 2016

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Transcript of EFFECTIVE LISTENING SKILLS

What is Active Listening?
Active Listening
involves understanding the
feelings
and the
contents
of what a person has said.
BECOMING AN ACTIVE LISTENER
1.
Pay attention

- Give the speaker your undivided attention, and acknowledge the message.
3. Provide Feedback

- As a listener, your role is to understand what is being said. This may require you to reflect what is being said and ask questions.

What affects listening?
Active listening intentionally focuses on who you are listening to
TEN PRINCIPLES
OF LISTENING
What is LISTENING?
"
Listening
" is receiving language through the ears.

Listening in any language requires
focus
and
attention.

EFFECTIVE LISTENING SKILLS
Listening
is the
first

of the four language skills, which are:

1.Listening
2.Speaking
3.Reading
4.Writing
Note:

To become a fluent speaker in English, you need to develop
strong listening skill
.
We listen to:
obtain information
understand
enjoy
learn
Tip:
Good communication skills require a high level of
self-awareness.
By understanding your personal style of communicating, you will go a long way towards creating
good and lasting impressions
with others.
About Active Listening:
This is where you make a conscious effort to hear not only the words but, to try to understand the complete message being sent.
Tip:
If you're finding it particularly difficult to concentrate on what someone is saying, try
repeating
their words mentally as they say them - this will reinforce their message and
help you stay focused
.
2.
Show that you're listening

- Use your own body language and gestures to convey your attention
4.
Defer Judgment

-Interrupting is a waste of time. It frustrates the speaker and limits full understanding of the message.


5. Respond Appropriately
- Active listening is a model for respect and understanding.
1. Stop Talking
- Don't talk, listen.
Communicating
70%
Not
Communicating
30%
Listening
45%
Speaking
30%
Reading
16%
Writing
9%
Time Spent Communicating
2. Prepare Yourself to Listen

-Relax. Focus on the speaker. Put other things out of mind.
3. Put the Speaker at Ease
-Help the speaker feel the freedom to speak.
4. Remove Distractions

-Focus on what is being said: don't doodle, shuffle papers, look out the windows and such.
5. Empathize
Try to understand the other person's point of view
6. Be Patient
Never
interrupt or finish a sentence for someone.
7.
Avoid Personal
Prejudice
Focus
on what is being said and try to ignore styles of delivery.
8. Listen to the Tone
Volume

and
tone
both add to what someone is saying.
9.

Listen for Ideas - Not just Words
You need to get the
whole picture
, not just isolated bits and pieces.
10.
Wait and Watch for Non-Verbal Communication
Gestures, facial expressions, and eye-movements can all be
important.
Effective Listening
Passive
(Receptive)
Active
(Creative)
Understand Perceptions
Listen to words
Listen to body language
Listen to emotions
Encourage
Ask Questions
Paraphrase
Summarize
Thank you for Listening!
-Prepared by
Group 3
senpai
LISTENING
Improves Vocabulary
Connection
Gain
Knowledge
Lending Ears
Attention Focus
Full transcript