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Student version

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by

Lauren Holland

on 27 April 2017

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Transcript of Student version

Student Support Services Annual Review
2015-16

Ongoing support
Disability and Access
Funding, Bursaries and additional
financial support
34
students received a
Late Funding Loan


15
students received
Care Leavers Bursary
,
compared to
9
in 2014-15.
56%
of enquiries in-person
Average call response time
30 seconds
Hub enquiries
Residence
Life

1,084 notifications of change
to

SFE following students changing their course.
Average call
duration
8.9 minutes
Wellbeing and Mental Health
782
one-to-one mentoring appointments for students with a
mental health condition
1,965
students received
University of Essex Bursary
(
49%
increase)
1,346
students received study skills support
1,497
out-of-hours

call-out incidents
in student accommodation
735
programmes led by Residents' Assistants at Colchester campus
Average time spent on each enquiry
31 minutes
(
55%
increase)
512
students at Colchester campus had a face-to-face
Wellbeing Assessment
.
International Services
2,930
enquiries
1,174
registered students declared a disability
395
one-to-one mentoring appointments for students with an autistic spectrum disorder and other disabilities
31
students received
Refugee Bursary
, compared to only
14
in 2014-15.
1,297
Health and Disability enquiries
542
clients
(
46%
of registered students who declared a disability)
1,981
enquiries
1,969
advice and guidance-related

enquiries
585
enquiries
766
Wellbeing clients

179 Hardship Applications
assessed
(
36%
increase)
18,062
interactions with students

6,987
Student Support clients
(
84%
increase)
What you asked us about:
37%
wellbeing

(e.g. Mental Health)
24%
disability
23%
international
8%
residence life

4%
academic
2%
funding
1%
safeguarding and under 18
1%
other

Top 5 most common enquiries
Mental and/or physical health concern
Immigration
General
Mentoring
Intermission or Withdrawal
11,038
enquiries
(
5%
increase)
Top 5 most common enquiries
General Information
Documents
Accommodation
Money
Academic
2,569
counselling sessions

100%
of students who hold a Tier 4 visa or other immigration permission have contact with International Services at least once each academic year
215
Tier 4 students, whose attendance was lower than expected, attended briefings on the importance of attendance and authorisation of absence
164
Confirmation of Acceptance for Studies (CAS) were issued to students
411
reports were made to the Home Office, to inform of changes to the status or study pattern of Tier 4 students
21,841
attendees at Residence Life programmes
Student Support delivered Mental Health First-Aid training to
151
members of University staff across
35
departments
68
students attended workshops to help manage and improve their mental health
47%
of call-outs related to Health and Wellbeing support, welfare checks and injury and illness

246
Alternative to Alcohol events at Colchester campus
Your Experience and Multi-Faith Chaplaincy
9,830
different people used What's On calendar
Refurbishment of Multi-Faith Chaplaincy at Colchester campus
Development of faith provision at our 3 campuses
8,042
What's On hits via Pocket Essex

66%
of students who received counselling saw a positive improvement in their symptoms
Development and Implementation of What's On guide, promoting on campus events and activities to our students
Building communities to ensure a positive living and learning experience

Provides advice on a range of issues including immigration to students from around the world
Provides support for students experiencing emotional or psychological difficulties

Advice and guidance is available to students experiencing financial difficulty
Provides advice and guidance on a range of disability support services
Provides information, opportunities and events including the Multi-Faith Chaplaincy

110

student staff

Full transcript