Transcript of Effective Communication
Effective Communication Interpersonal skills are interacting with people properly. Interpersonal skills are mainly to do with communication, listening and attitudes. We use non verbal-communication by showing body language. Frowns and smiles tell people how we feel and if we use it back to the person, it shows we understand how they feel. Eye contact and your posture can show if you’re in pain or shyness or that your interested in what they have to say. If you make eye contact for along time it can show frustration or discomfit. If you look at someone and turn towards them it can show you’re interested in them. Barriers to Effective Communication Written Communication Cues in Verbal Exchanges Non Verbal Communication Video Proof Reading There are many barriers to effective communication. Cultural barriers is an example of this because it is about attitudes and believes, 2 people may get a message but they both may interpret it differently just because they may have different believes. If this occurs then you should consider the differences and resolve them which could mean changing how you say things. Linguistic barriers could come between people may interpret things a different way, such as, an American saying they have no pants on, meaning they don’t have any trousers on but British people would take it a different way. To over come this then people should speak clearly and minimum the slang used. Biases is a barrier because people are more likely to talk to others that agree with their point of view. To over come this you can look at what other people think and respect that. Assumptions can mean that people are being lead, for example if a person is nodding while someone is talking it can mean that they know what you are on about but however it may not. This is used for CVs or other important documents which have to go forward to a company. They should be proof read and made sure that they don’t have any spelling or grammar mistakes. They should have correct structure ( the way its laid out), correct style (the way it is written) and correct content (what you are writing about). This will allow you to find mistakes which some computer software may not find. Before starting you should read though the document and make sure that you know the layout and the content inside. Then you should proof read for any punctuation or spelling mistakes. You should make sure that you read it aloud to make sure that it sounds right when it is read aloud. Checking all names of people and companies and check all numbers. You will also need to check that all the fonts are the same all the way though and check spacing and paragraphing is the same. Also having a partner will be good. This video shows someone getting fired by their boss. The person uses facial expressions to get across how they feel about the situation and the boss uses hand gestures to explain the cause for concerns. The person being fired begins to slouch whilst being spoken to which spoken to showing negative body language. Towards the end the person being fired storms out the room and leaves, this is another way of showing how annoyed they are and a way of showing body language. Questioning Techniques Closed questions: These are normally questions with a “yes” or ”no” answer.Full transcript
Open questions: These are normally questions where the answer will lead to an opinion.
Funnel question: These are questions which are general and then more questions are asked on the answer till a conclusion is come upon.
Probing questions: These are another strategy of finding out more detail than given in the original answer. These are used for gaining clarification and drawing more information.
Leading questions: These questions are making you have the answer that you want.
Rhetorical questions: These questions ask the audience a question to think about when the reader doesn’t want a definite answer. Interpersonal Skills