Loading presentation...

Present Remotely

Send the link below via email or IM


Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.


Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

Customer Service

No description

Daniel Fincham

on 5 December 2013

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Customer Service

Customer Success


90 Day Onboard Program for all new Clients*
5 Training Modules - 30 day training Programs*
Product Training, Commerce Training, Design for Online, Deployment, Analytics *
Best Practice Webinars
Weekly Training Webinar

18 hours a day
Email (55%), Phone (25%), Chat (20%)
900+ tickets per month
84% First Time Fix (2013)
79 Net Promoter Score (2013)
25% Testimonial rate (on surveys)
Bug Reporting
Portal Management

Account Admin (Philippines)

Face of Customer Service
Articles, Videos, Release notes
Clients Personal Space
Support Contact Info
Webinar Sign-up
Links from Publicator
Used in Support Comm.
Educating, training and supporting our clients to exceed expectation, foster brand loyalty and drive revenue
Community Portal
Training & Consulting
Account Management
$1k - $2.5k
$2.5k - $5k
Full transcript