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Transcript of Customer Service
90 Day Onboard Program for all new Clients*
5 Training Modules - 30 day training Programs*
Product Training, Commerce Training, Design for Online, Deployment, Analytics *
Best Practice Webinars
Weekly Training Webinar
18 hours a day
Email (55%), Phone (25%), Chat (20%)
900+ tickets per month
84% First Time Fix (2013)
79 Net Promoter Score (2013)
25% Testimonial rate (on surveys)
Account Admin (Philippines)
Face of Customer Service
Articles, Videos, Release notes
Clients Personal Space
Support Contact Info
Links from Publicator
Used in Support Comm.
Educating, training and supporting our clients to exceed expectation, foster brand loyalty and drive revenue
Training & Consulting
$1k - $2.5k
$2.5k - $5k