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StarRez 2013

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Daniel Woelfel-Monsivais

on 30 July 2013

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Transcript of StarRez 2013

Dana Grant
Blazing a Trail:

Step 1
Step 2
Step 3
Organize processes to be documented

Assign "owners"
Decide where the documents will be stored
Decide on a timeline with deadlines
Train staff on how to document processes
Sam Houston State University
Sam Houston State University
3,300 Students living on campus
19,000 Students
Year 1......
Plan In Action
Step 5
Document processes
(sometimes as a group)
Step 6
Reward Staff
Step 4
Our Results
Improved communication
Cross training faster and easier
Modules We Use
"It's broken."
"I don't understand..."
877-812-7802: "HELP!"
Online applications and room assignments
Online roommate and room self selection
Room inventory and maintenance
Mobile room inventory and mobile maintenance
Judicial and incidents
"What was wrong with the old way?"
Feb 2012
May 2012
Assign processes
Train staff
Processes 75% complete
Process proofing begins
Processes 50%
Process documentation
Binders created for all
staff members
Oct 2012
Feb 2013
Better business practices
Our Results
Sample Processes

Hall/Room Changes
Break Periods

Page 1 Header
Standard title
For subsequent pages
Thank You!
Staff more confident
Happier, calm work environment
Reduced dependence on StarCare
Year 2.....
Memory Loss
"I can't remember how to..."
"Remind me again...."
"I'm just not sure..."
Staff more knowledgeable
Full transcript