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Solution-focused communication

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Mark Painter

on 28 April 2010

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Transcript of Solution-focused communication

Solution focused
communication Introductions Thanks for coming
I hope our time together is useful to you
No guarantee of that
But I guarantee that I'll be working as hard as I can
And I trust that you will too...
...and we'll see what happens

Initial look at goals Imagine you are looking back on this
conversation in a couple of weeks' time -
what will be going on that will tell you
it was worth coming,
that this converstion had been helpful,
that it hadn't been a waste of time Exceptions Miracle
question Scaling + - Further goal
clarification What will you be doing differently?
What difference will it make to you to have reached your goal? First steps Consolidation,
building confidence Solution focused communication Other matters for discussion Other issues
New goals emerging from discusion Start again Finish Then either or
Full transcript