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Airbnb CX Family Tree

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Airbnb Training

on 10 January 2014

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Transcript of Airbnb CX Family Tree

Airbnb Customer Experience
Org Chart

Director of Customer Experience
Conor, Emma, Josh, Abby
Jesse, Keau, Roger, Brie, Dan, Kimmie, & Justin
Phil, Glorybelle, Anna, Emily,Kiki, Yun,
Ula, Jaspreet, & Cristina
Cristin Pearson
Monroe Labouisse
Brian Chesky
Nate Blecharczyk
Joe Gebbia
The Founders
Jessica Semaan
NA CX Leads
Trust &Safety
Management
Operations Managers
Project Managers & Special Teams
Shared Services:
Training Team & Customer Voice
Sarah, Patrick,
Amelia, & Jesi
Andre, Megan & Sanna
Alberto Cuevas
Rebecca, Cathy, Jessica, Luciana, Susana, Karo, Peter, Patricia,
Felice, & Lynette
Pauline, Dallas, Brian, Tony Lizzie, Aileen, Sophie,
Marc, & Ray
Loukas Tourkomanis
Chief Operating Officer
Varsha Rao
International CX Leads
Full transcript