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Positive Communication

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by

Fay Short

on 19 August 2018

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Transcript of Positive Communication

Skills to Encourage Positivity in Others
Communicate to enhance positivity and banish negativity
Positive Communication Skills can be trained
Unconditional Positive Regard
Empathy
Congruence
Contact and Communication
You talkin’ to me?
Attendance Indicators
Assume a
Position of
Interest
Indicate Attendance
Non-Verbally
Paraphrase Content
Reflect Feelings
Indicate Attendance
Verbally
Considered Questions
Question
Openly
Engage
through
Socratic Dialogue
Avoid
Feeding
Curiosity
Selective
Self-Disclosure
Justify your
Disclosure
Be Honest...
...BUT be
Tactful
Non-Judgemental
Approach
Consider the Frame of Reference
Regard the Person,
not the
Actions
Demonstrate
Empathy,
not
Sympathy
Limit
Impositions
Respect
Own Biases
Maintaining Boundaries
Distinguish
Empathy from Affection
Walk at their Side, not in their Shoes
Establish Rules of Engagement
Signposting
and
Informing
Avoid
Advice
Giving
Acknowledge Own Limits
Raise Awareness
Refer When
Necessary
Modelling
Be an
Estate Agent
of People
Be the Person
that you would want to talk to...
Dr Fay Short
Bangor University

Communicating Positivity
Sensitive
Challenges
Avoid Manipulation, Force, and Threat
Explore Perspectives
Grow
Smart
Goals
Focus on Positive, respect Negative
Embrace the Embarrassment
Take it
Slow
Explore Alternative Communication
Confirm Others
Understanding
Confirm Own
Understanding
Expressions of
Understanding
Person-Centered
Communication

Other
Focus
Say their
Name
Avoid
Self-Focus
Mirror
Language
Respect
the
Silence
Ignore
Distractions
Obey the rule of
three
http://nlp-addiction.com/eliza/
Full transcript