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The individual within the organization

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imane mazouz

on 24 September 2013

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Transcript of The individual within the organization

The individual within the organisation

How is defined personality
"Although no single definition is acceptable to all personality theorists, we can say that personality is a pattern of relatively permanent traits and unique characteristics that give both consistency and individuality to a person's behavior."
(Feist and Feist, 2009)
What is Emotional Intelligence?
Multiple definitions

The ability to work with others and effectiveness in leading change

Can be directly linked to outstanding performance

Different Approaches towards EI
Differences between EI and Personality

“Good” personality does not imply success

Personality is a basic set of character traits

EI is a seperate trait in personality

EI is the ability to perform

Why is it difficult to define EI? (compared to IQ)

What does Emotional Intelligence have
to do with business?
Who are those companies using EI?

Psychological and physiological
It impacts behaviors and actions
ð Involve feelings and relationship instead of logic

ð Imply a knowledge of ourselves and the others

ð IQ is more theorical whereas EI is based on reaction of people
What do those definitions tell us about individual behaviours?
• Emotional intelligence involves being sensitive to and perceptive of other people's emotions

• Possessing emotional intelligence allows managers
to better understand and motivate people they supervise
Management and Emotional
• Managers who possess emotional intelligence approach supervisory responsibilities from a different perspective than authoritarian managers

• They understand the importance of communicating effectively with staff members, and of treating each employee with respect

• An individual who is in tune with his or her own emotions is much more likely to be able to understand and empathize with the emotions that impact the attitudes and behaviors of others
Role of Emotional Intelligence in
business today and in the future
• Managers and business owners can't let themselves lose sight of the fact that their employees are

people, with real lives and emotions that impact how they think, feel, and act

• Managers with emotional intelligence understand that their staff members are people first and workers second
Four Branches of EI according to Salovey and Mayer:

The perception of emotions

Reasoning with emotions

Understanding emotions

Managing emotions





Social Skill

“No doubt emotional intelligence is more thant book smarts, but my experience says it is actually more important in the making of leader. You juste can’t ignore it”

When should we use EI and personality test?
Based on Jim Harvey's speech structures
Total trust?
Daniel Goleman’s five
components of EI:
Full transcript