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Michael Chalhoub

on 25 February 2013

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Transcript of Training

RESEARCH 101 Chapters I&II Netiquette and e-mail do’s and don’ts

Guidelines and Useful Tools

Sources Sources Emails Netiquette People enter cyberspace for two purposes:

1) to communicate with other people

2) to retrieve information Etiquette + Internet = Netiquette.
‘virtual communities’ have particular rules and customs Rules of thumb bserve
before you post, write or retrieve Remember the person on the Never say online what you would not dare to say What goes online stays online

Etiquette + Internet + Netiquette.

Many different cultures communicate in‘virtual communities’ where
there are particular rules and customs.

People enter cyberspace for two purposes:

1) to communicate with other people

2) to retrieve information and both have somewhat general rules. Include a meaningful subject line
Use greetings like ‘Dear Dr Jones’
Use standard spelling, punctuation and capitalization
Be direct and to the point
Be friendly and cordial, but don't joke
Always respond in a polite, business-appropriate manner Composing an e-mail for a person you don’t know •Capital letters in writing (except when applied to recognized abbreviations such as ASAP) are interpreted by the reader – and the reader’s brain – as SCREAMING. Respond within a reasonable time frame (less than two days) or send a short e-mail acknowledging the information and an expected time of reply

Trim back the previous messages by deleting older messages in the chain Continuing
e-mail conversations Never send Etiquette
Do's Spell check your e-mails
Write a subject line that makes sense
Limit the e-mails you send
File-names should be descriptive but short
Limit business e-mail signatures to name, title, company name, address, contact information and confidentiality verbiage.
Only use CC when required by protocol
In chains ask people to refrain from answering
Don't use ‘textspeak’ like XO, OMG, CU l8r, LOL
No Emoticons
No stationery (e-mail backgrounds)
Don't use CC when emailing large amounts of people (BCC)
Don't reply with personal comments to a group e-mail
Don't use your personal e-mail address for business
No chain e-mails unless absolutely necessary
No personal chain e-mails at work EtiquetteDon'ts Oops! Retrieving an e-mail 1 2 3 Go to the Sent Items folder and open the message in question On the Ribbon in the Actions group
over the message, click on the ‘Other
Actions’ button and choose ‘Recall This
Message’ from the menu You’ll get a confirmation
screen where you can decide to:
•Delete the unread copies; or
•Replace it with a new message.
If you are in a hurry, the best solution is just to delete the message Guidelines Remember: anyone
with access to a host computer can publish their own documents. 3. Select a topic that deepens your previous knowledge Keep a critical and skeptical mindset to separate the useless from the useful content 1. Understand what has been requested 2. Select a topic
that interests you and your department
4. Build a reliable sources database 6. Be open to opposing ideas and not discount them 5. Remember to locate fair, objective material Searching PRECISION? RECALL? Books and journals are a great and reliable source of information. Visit the library for more information and advice as well as for special databases that are only available to MoPA's employees. Keyword searching finds
matches for our terms in any
field or any part of a web
page, so we will typically get
more information with less
precision Databases and search
engines may allow searching
in specific fields such as author,
title, or subject in ‘advanced’ search.
These searches will typically get
less information with more precision. Boolean AND = heart AND attack

OR = (bronchitis) acute OR chronic

NOT = time NOT clock / time -clock

(~) = Synonyms = ~food facts (includes
nutrition and many others)

Exact words = "x"

Phrases = " time versus space" Special queries Finding PDFs = query filetype:pdf
- traffic accidents filetype:pdf
Search within a site = site: query
- olympics site:.gov
- heart disease site: who.org
Wildcard = query * query
"a * saved is a * earned" Search engines: Sources and how to evaluate them Primary sources are original, uninterpreted information Secondary sources interpret, analyze or summarize. They provide a commentary upon, or analysis of, events, ideas, or primary sources. Credibility - Looking into:

The Author's Credentials - Evidence of Quality Control - Metainformation

Indicators of Lack of Credibility: We can sometimes tell by the tone, style, or competence of the writing whether or not the information is suspicious.

Anonymity or lack of quality control
One sided. All the reviews are negative or positive Accuracy:
Is the information actually correct: up to date, factual, detailed, exact, and comprehensive?

Timeliness - Comprehensiveness - Audience and Purpose

Indicators of a Lack of Accuracy :
•No date on the document
•Vague or sweeping generalisations
•Old date on information known to change rapidly
•Very one sided views that do not acknowledge opposing views or respond to them Reasonableness: Is the information fair, objective, moderate, and consistent?

Fairness - Consistency - World View

Indicators of a Lack of Reasonableness : Writers, who put themselves in the way of the argument, either emotionally or because of self interest, often reveal their lack of reasonableness. Here are some clues to a lack of reasonableness:

•Intemperate tone or language
•Sweeping statements of excessive significance
•Conflict of Interest Support: Much information, especially statistics and claims of fact, comes from other sources. Citing sources strengthens the credibility of the information.

Source's Documentation or Bibliography - Corroboration - External Consistency

Indicators of a Lack of Support : Be careful when a source shows problems like these:

•Numbers or statistics presented without an identified source
•Absence of source documentation when the discussion clearly needs such documentation
•We cannot find any other sources that present the same information or acknowledge that the same information exists (lack of corroboration) Choosing websites as sources:

•A corporate website may be biased towards certain
information. It may be influenced by other companies or

•Government websites may be extremely useful, especially when
dealing with country specific data. However, when dealing with
sensitive data it is worth looking for several sources since there
may be some restrictions to what some governments would
provide as official data.

•An organisation may contain relevant valid information
but on only one side of the subject, we may need a
second source to confirm the data.
Broadcast and WWW News

•Media links aren't always archived and preserved; stories can ‘disappear’ overnight •Reporters can be biased by their opinions on the matter or fall into disrepute. Immediate access to breaking stories and sometimes links to primary sources•Access to first-hand interviews & video footage

Journals, Magazines and books have their own
considerations and are available
at the library International reports
by reputable organizations like the
World Health Organization, the UN, the
World Economic Forum etc publish several
articles, papers and at least one report a year;
using the latest available data and providing
means for country/regional comparisons that
may not be available elsewhere. However,
some data depends on the willingness
of countries to provide it. Wikipedia and Youtube:

Wikipedia strengths:
•Quick way to familiarize ourselves with unknown subjects
and source for links into other possible sources.
Considerations: Not a reviewed source of information and articles may
be incomplete or in the process of editing. Also the information may not
be accurate, comprehensive, or unbiased and articles may be open to

Youtube strengths: A good repository of footage and speeches; some
may be primary sources. It allows access to documentaries on a myriad
of issues.
Considerations: Videos can be uploaded by anyone, with little
restriction on content. Over-18 and potentially offensive
content is only available to registered users. Data
may be digitally altered before uploading. Sensitive or potentially damaging information
Usernames and passwords
Credit card or other account information
Attachments the first time you contact someone you don't know , unless it was requested Q&A DATABASES other

side offline forever
Full transcript