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Spot The Difference / Attention to Detail

Examples of good Vs bad body language
by

Soho House

on 24 April 2018

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Transcript of Spot The Difference / Attention to Detail

Spot
The Difference
Explain why details are such an important part of the service we offer
Describe how details have an impact on customers
List details that customers pay attention to
EXERCISE (10 minutes) - Blue pages only
In pairs, identify and explain the difference between these sets of pictures.

Why
do you think one is better than the other?

Also, please tick the correct one.
By the end of this session you will be able to:
Workbook and Intro
EXERCISE (10 minutes) - Orange pages only
In pairs, spot and circle the differences on each picture.

Also, please tick the correct one.
Why are details such an important part of the service we offer?
What is the impact on the customer?
EXERCISE (10 minutes) - Red pages only
In pairs, spot and circle the differences on each picture.

Also, please tick the correct one.
EXERCISE (10 minutes) - Purple pages only
In pairs, spot and circle the difference on each picture

Also, please tick the correct one
On flipchart paper, list 20 details that customers will pay attention to whilst visiting the department allocated.
EXERCISE (10 minutes) - In groups

Analyse your "Mystery Shop" report and prepare an action plan for your department
ACTION PLAN!
How will this benefit you?
Full transcript