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CQ - the iceberg

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by

Viva Nsair

on 11 August 2016

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Transcript of CQ - the iceberg

Do more high CQ people reside in major cities than the average city?
Is where you are multi-cultural?
CQ DRIVE
Measuring CQ
Four Capabilities consistently emerge among people effective in culturally diverse situations
The Tip of the Iceberg
"Are you ready for the future?"
Cultural Intelligence
Before
After
New Country
What is Culture?
How do we add
intelligence
to the Cultural?
Academic Validity
Performance-Based
Applies to any cultural context
A form of intelligence
Holistic Model—4 Capabilities
Malleable
CQ:
IQ:


EQ:


SQ:


PQ:
measuring an individual’s cognitive capabilities



ability to detect and regulate the emotions of one’s self and others



ability to understand and manage other people



ability to solve practical problems as opposed to academic, theoretical ones
capability to function effectively across a variety of cultural contexts
From low to high CQ
1.0—React to External Stimuli
2.0—Recognize other Cultural Norms; Motivated to learn more
3.0—Accommodate other Cultural Norms in your Thinking
4.0—Adjust to other Cultural Norms in your Behavior
5.0—Automatically adjusting Thinking and Behavior when getting appropriate cues
Increased Profitability and Cost-Savings
Less Fatigue and Burnout
More Effective Performance
Better Decision-Making
Increased Creativity and Innovation
What is my level of interest in cross-cultural issues?
DRIVE
KNOWLEDGE
STRATEGY
ACTION
To what degree do I understand how cultures are similar and different?
Am I aware of what is occurring in a cross-cultural situation and am I able to plan accordingly?
Do I know when I should adapt and when I should not adapt my behavior cross-culturally?
2. Extrinsic Interest
3. Self-Efficacy
CQ-Drive is the extent to which you are energized and persistent in your approach to multicultural situations.
1. Intrinsic Interest
CQ KNOWLEDGE
2. Interpersonal: Cultural Values
3. Socio-Linguistics
CQ-Knowledge is the degree to which you understand how culture influences how people think and behave and your level of familiarity with how cultures are similar and different.
1. Business: Cultural Systems
4. Leadership
Individualism vs Collectivism
CULTURAL VALUES
0
100
Emphasizes “I” and individual identity


Prefers individual decisions and working alone
Emphasizes “We” and group identity
(e.g., family, work group, org.)

Prefers group decisions and working with others
33
68
Low vs High
Power Distance
0
100
Expects that all should have equal rights


Willing to question and challenge the views of superiors
Expects that power holders are entitled to privileges

Willing to support and accept the views of superiors
33
67
Low vs High
Uncertainty Avoidance
0
100
Prefers few rules, structure, and guidelines

Tolerates unstructured and unpredictable situations
Prefers written rules, structure, and guidelines

Uncomfortable with unstructured or unpredictable situations
40
57
Cooperative vs Competitive
0
100
Emphasizes nurturing behavior and cooperation

Values quality of relationships and family
Emphasizes assertive behavior and competition


Values work, task accomplishment, and career success
43
Short vs Long
Term Orientation
0
100
Emphasizes the present or the recent past


Values tradition and continuity
Emphasizes future opportunities, innovation, and change

Values long range planning
19
<10
Low vs High
Context
0
100
Emphasizes explicit words

Values direct communication
Emphasizes roles and implicit understanding

Values indirect communication
Low
High
Being vs Doing
Orientation
Being
Doing
Emphasizes contemplation and reflection

Values quality of life
Emphasizes action and proactive behavior

Values efficiency and results
CQ STRATEGY
2. Planning
3. Checking
CQ-Strategy is the extent to which you are aware of what's going on in multicultural situations and your ability to use that awareness to manage those situations effectively.
1. Awareness
CQ ACTION
2. Verbal
3. Speech Acts
CQ-Action is the extent to which you can act appropriately in multicultural situations. It includes your flexibility in verbal and non-verbal behaviors and your ability to adapt to different cultural norms.
1. Non Verbal
Recommendation 1:
Reflection is Powerful
How much do we adapt to foreign ways without losing the value-add we have?
Recommendation 2:
Know Yourself and Adapt Just Enough
What is your level of success working internationally?
Recommendation 3:
Visit other people's boxes
To what degree do cultural differences inform your strategic decisions?
How far should CQ be integrated into professional practice?
International Experience = CQ
WRONG
Technical Competence = Success
High EQ = High CQ
WRONG
WRONG
International Business Myths
Tip of the Iceberg
What is CQ
3 Recommendations
?
Presented by: Viva Liban
The Cultural Intelligence Institute, LLC
Dr. David Livermore
Saudi Customs
1. GCC
2. Residents
3. Oumra
Full transcript