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CQ - the iceberg
Transcript of CQ - the iceberg
Is where you are multi-cultural?
Four Capabilities consistently emerge among people effective in culturally diverse situations
The Tip of the Iceberg
"Are you ready for the future?"
What is Culture?
How do we add
to the Cultural?
Applies to any cultural context
A form of intelligence
Holistic Model—4 Capabilities
measuring an individual’s cognitive capabilities
ability to detect and regulate the emotions of one’s self and others
ability to understand and manage other people
ability to solve practical problems as opposed to academic, theoretical ones
capability to function effectively across a variety of cultural contexts
From low to high CQ
1.0—React to External Stimuli
2.0—Recognize other Cultural Norms; Motivated to learn more
3.0—Accommodate other Cultural Norms in your Thinking
4.0—Adjust to other Cultural Norms in your Behavior
5.0—Automatically adjusting Thinking and Behavior when getting appropriate cues
Increased Profitability and Cost-Savings
Less Fatigue and Burnout
More Effective Performance
Increased Creativity and Innovation
What is my level of interest in cross-cultural issues?
To what degree do I understand how cultures are similar and different?
Am I aware of what is occurring in a cross-cultural situation and am I able to plan accordingly?
Do I know when I should adapt and when I should not adapt my behavior cross-culturally?
2. Extrinsic Interest
CQ-Drive is the extent to which you are energized and persistent in your approach to multicultural situations.
1. Intrinsic Interest
2. Interpersonal: Cultural Values
CQ-Knowledge is the degree to which you understand how culture influences how people think and behave and your level of familiarity with how cultures are similar and different.
1. Business: Cultural Systems
Individualism vs Collectivism
Emphasizes “I” and individual identity
Prefers individual decisions and working alone
Emphasizes “We” and group identity
(e.g., family, work group, org.)
Prefers group decisions and working with others
Low vs High
Expects that all should have equal rights
Willing to question and challenge the views of superiors
Expects that power holders are entitled to privileges
Willing to support and accept the views of superiors
Low vs High
Prefers few rules, structure, and guidelines
Tolerates unstructured and unpredictable situations
Prefers written rules, structure, and guidelines
Uncomfortable with unstructured or unpredictable situations
Cooperative vs Competitive
Emphasizes nurturing behavior and cooperation
Values quality of relationships and family
Emphasizes assertive behavior and competition
Values work, task accomplishment, and career success
Short vs Long
Emphasizes the present or the recent past
Values tradition and continuity
Emphasizes future opportunities, innovation, and change
Values long range planning
Low vs High
Emphasizes explicit words
Values direct communication
Emphasizes roles and implicit understanding
Values indirect communication
Being vs Doing
Emphasizes contemplation and reflection
Values quality of life
Emphasizes action and proactive behavior
Values efficiency and results
CQ-Strategy is the extent to which you are aware of what's going on in multicultural situations and your ability to use that awareness to manage those situations effectively.
3. Speech Acts
CQ-Action is the extent to which you can act appropriately in multicultural situations. It includes your flexibility in verbal and non-verbal behaviors and your ability to adapt to different cultural norms.
1. Non Verbal
Reflection is Powerful
How much do we adapt to foreign ways without losing the value-add we have?
Know Yourself and Adapt Just Enough
What is your level of success working internationally?
Visit other people's boxes
To what degree do cultural differences inform your strategic decisions?
How far should CQ be integrated into professional practice?
International Experience = CQ
Technical Competence = Success
High EQ = High CQ
International Business Myths
Tip of the Iceberg
What is CQ
Presented by: Viva Liban
The Cultural Intelligence Institute, LLC
Dr. David Livermore