Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

Communication Skills in Patient Counseling

An overview of communication skills demonstrated in counseling patients in a pharmacy setting.
by

Soheyla Mahdavian

on 31 August 2016

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Communication Skills in Patient Counseling

Putting it all Together
Understanding your Patient
Communication
Communication Skills in Pharmacy Practice
Body Language
Nonverbal
Communication
Overview
(cc) photo by Metro Centric on Flickr
(cc) photo by Franco Folini on Flickr
(cc) photo by jimmyharris on Flickr
Rapport
(cc) photo by Metro Centric on Flickr
Improving Nonverbal Communication
The Pharmacy Care Process
OBRA '90
CommunicationSkills
Establishing Rapport
Nonverbal Communication
Listening Skills
Questioning Techniques
OBRA '90
Consists of three parts:
1. Patient Information
2. Prospective Drug Utilization Review
3. Patient Counseling
Body Language
Empathy vs Sympathy
Sympathy: the tendency to help others in order to prevent or alleviate their suffering

Empathy: the ability to understand, perceive and feel another person’s feelings.

.
* Seek to understand what your
patients feel
* Empathy is not sympathy
* Realistically, empathy may not be
attainable because you are not
the other person
* Empathy will help you shape your
communication so that others
better understand you
Stereotypes
The Counseling Session
Questions?
Health Literacy
Cultural Competency
Cultural Competency
What is it?
Health Literacy
Cultural and linguistic competence is a set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations.
Culture and language may influence:

1. Health, healing, and wellness belief systems.
2. How illness, disease, and their causes are
perceived.
a. Both by the patient and the behaviors of
patients who are seeking health care and
their attitudes toward health care providers.
3. The delivery of services by the provider who
looks at the world through his or her own
limited set of values, which can compromise
access for patients from other cultures.
What is it?
Health literacy is the ability to understand health information and to use that information to make good decisions about your health and medical care. Health information can overwhelm even people with advanced literacy skills. About one third of the adult population in the United States has limited health literacy
Who is at Risk?
1. Elderly (age 65+)
2. Minority populations
3. Immigrant populations
4. Low income
5. People with chronic mental
and/or physical health conditions
Barriers to Communication:
Full transcript