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Knowledge Management

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on 30 October 2014

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Transcript of Knowledge Management

Knowledge Management
Knowledge Capture Examples
Business and industry situations:
: Internal Wikis where experiences and key learnings from projects are recorded.
EY delivers
: Internal and external knowledge capturing and sharing. Collaborative working paper, constant capturing.
: Process document capture for knowledge management portal.
Prince 2
: Explicitly states that project outcomes should be captured and reviewed so that experiences can be learnt for similar projects.

Krxtel case:
Situation 1 where staff in the US decided to record details about their completed projects.

Knowledge Capture
"One of the five activities of the knowledge management process framework.
Knowledge capture makes tacit knowledge explicit
, i.e., it turns knowledge that is resident in the mind of the individual into an explicit representation available to the enterprise (Gartner, 2014)."
Knowledge Management (KM)
"Knowledge management is the process of
the intellectual assets that are critical to the organization’s long-term performance (Debowski, 2006)."

"Knowledge management (KM) is a business process that formalizes the management and use of an enterprise’s intellectual assets. KM promotes a collaborative and integrative approach to the
of information assets, including the tacit, uncaptured knowledge of people (Gartner, 2014)."
Community of Practice Examples
Business situation:
: manage networks for professionals in the same industry and level to facilitate conversations and establish best practice.
Trade associations
: CIPD, ISMM, ACCA, etc.
Social media
: LinkedIn groups.

Krxtel case:
Something they should and can introduce.
Community of Practice
"An affinity group or information network that provides a forum where members can
exchange tips or generate ideas
. Such as a group of professionals who try solve common problems and improve their profession and themselves (Dalkir, 2011)."

People associated and interlinked in a communication or knowledge network because of their shared interest or shared responsibility for a subject area
. Examples are people who hold similar job functions (project managers, department managers, team leaders or customer service agents); all the people on a project team; and people interested in specific technologies (e-commerce or network management). Communities continually emerge and dissolve, and their membership, processes and knowledge continually change and evolve (Gartner, 2014)."
Knowledge Management Examples
Business Situations:
Knowledge management requires a holistic strategy, framework and structure.

: KM portal that shares processes.
Professional services (EY)
: KM prohibitive due to confidentiality concerns.
Finance industry
: KM strategies contradicted by bonus schemes.
Consulting (McKinsey)
: Knowledge is their business and KM is crucial internally.

Krxtel case:
seem be mistaking Sharepoint for knowledge management where it is actually a document/content management.

Presentation 2 - by Chris, Inge, Du'A, Olukorede & Dom
Full transcript