Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

The Take Away: LIBR 204 Fall 2013

No description
by

Caroline Culver

on 7 December 2013

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of The Take Away: LIBR 204 Fall 2013

Assessments
The Take Away: LIBR 204 Fall 2013
Caroline Culver

Strategic Planning
Definition
Fiscal Management
Definition
Facilities Management
Definition
Marketing and Communications
Assessment
The What & Why
Resources
The What & Why
Resources
The What & Why
Resources
Technology Management
The What & Why
Resources
Human Resources Management
The What & Why
Resources
Communication
The What & Why
Resources
The What & Why
Resources
The What & Why
Resources
Personal Management Philosophy
The What & Why
Resources
While Strategic Planning is not defined in the dictionary, Merriam-Webster does have this to say about strategic: "of or relating to a general plan that is created to achieve a goal in war, politics, etc., usually over a long period of time" (Merriam-Webster).

This is the definition I associate most with Strategic Planning. It is a general plan created to achieve goals over a period of time. Using this as my starting point, I can begin to explore Strategic Planning from a more specialized view point in relation to my future career goal of working in a diverse environment.
I have chosen to explore Strategic Planning from the context of managing diversity. I have chosen this particular facet of Strategic Planning because of my goals to work within an economically, socially, and racially diverse population as an Outreach Librarian. Knowing how to Strategically Plan for such a community is paramount to being successful in this particular field. It not only aids the patrons, but also the staff members as each work in tandem to meet needs and have needs met.
Evans, G. E., Layzell, W. P., Rugaas, B., & Evans, G. E. (2000). Management basics for information professionals. New York, NY: Neal-Schuman.
I chose this resource because it discusses Strategic Planning from a diversity management perspective. I found it extremely helpful because typically I do not associate strategic planning with staff readiness for diverse engagement. On page 65, the authors discuss the need to be in a "state of readiness" in order to successfully engage in a diversity initiative. The authors stress the need for strategic planning to include initiatives to increase the library service's diversity, but also requires the strategic planing process include measurements of performance in order to make certain the strategic plan is not only being followed, but also if it is meeting the needs of the patron's being served. This resource provides a starting place for finding procedures, policies, and plans to aid me in my future managerial needs.
Kendall, Frances E. 1994. "Creating a Multicultural Environment in the Library." In
Cultural Diversity in Libraries, edited by Donald E. Riggs and Patricia A. Tarin (79-91). New York: Neal-Schuman.
I found this resource through the Evans & Ward text. Kendall offers a list of ways in which libraries can create an environment that is hospitable to diversity. These tips are:
Top management must genuinely and seriously commit to an ongoing examination of its attitudes, as well as its policies and procedures.
The organization must view diversity as a long-term, multifaceted, continual process, not as an event or a quick fix.
The organization must expect and be willing to deal with discomfort and resistance.
The organization must not avoid discussions on institutional racism when addressing diversity and multicultural environments.
The organization must develop a core staff willing to commit time and energy to bringing about a hospitable work environment for all people.
The organization must know that its diversity activities will mirror its other activities.
These tips are invaluable toward better understanding ways in which I can incorporate a diversity initiative into my future workplace.
Disterhoft, P., Giunta, D., & Walker, A. (2003). Diversity climate studies: Worth the effort. Diversity Digest. Retrieved December 5, 2013, from http://www.diversityweb.org/Digest/vol7no4/disterhoft.cfm

This article discusses the climate study which took place at Mount St. Mary's College. The climate study was performed in order to better plan future efforts of increasing diversity. I found that this article was very informing about climate studies in regards to strategic planning. The findings of their particular survey are discussed, as well as recommendations for those conducting a climate study of their own.
Examples of Strategic Plans for Diversity
Articles and Websites
University of Georgia Libraries Diversity Plan 2013
http://www.libs.uga.edu/staff/libsdiversityplan.pdf

American Library Association Staff Diversity and Inclusion Action Plan 2003
http://www.ala.org/offices/sites/ala.org.offices/files/content/diversity/ALA_Diversity_Action_and_Inclusion_Plan.pdf

The Strategic Plan is the final product that is produced after gaining support, defining diversity, and assessing the environment, The two resources I listed above give examples of diversity plans. These examples are very useful when planners begin to write their own strategic plan. The give ideas and options for the best ways in which this type of diversity plan can be approached. I found these two resources particularly helpful because I had not previousy read a strategic plan before.These are also helpful because one focuses on the entirety of the library system while the other focuses on staff.
Environmental Scan
ALA 2015 Environmental Scan Community
http://connect.ala.org/2015scan

As I learned during our readings this semester, the environmental scan is very important to assessing the needs of the library community. This is even more important when creating a strategic plan for diversity. This scan can help the planner understand the environment within their own particular community by identifying supporters, resources, and gaps. The above resource offers an example of the way in which the ALA is conducting their Environmental Scan for 2015. This offers a useful example for ways in which information can be collected, evaluated, and utilized in the strategic plan for diversity
Assessment
SPEC Kit 319: Diversity Plans and Programs
http://publications.arl.org/Diversity-Plans-and-Programs-SPEC-Kit-319/

The ARL Spec Kit 319 reviews the ways in which ARL member libraries are incorporating diversity into their plans and programs. It is a helpful resource because it focuses on staff hiring and retention in a diverse manner. It also offers strategies for every aspect of strategic planning, including how to assess plans and programs.
ClimateQUAL®: Organizational Climate and Diversity Assessment
http://www.climatequal.org/home

Of all the resources I found for this assignment, this is my favorite. This Assessment evaluates library staff member's "library's commitment to the principles of diversity, organizational policies and procedures, and staff attitudes" (ALA). It is an online survey, which make it accessible to most, if not all, library staff. I believe this is a great tool for assessing the library staff in regards to the strategic plan for diversity.
Diversity Activity Grid
https://spreadsheets.google.com/spreadsheet/pub?hl=en_US&hl=en_US&key=0AgpegoaY1fFqdFBiTEwtbklTRVhzSnlEMXJnWG9XMFE&output=html

This activity grid, created by University of Minnesota Office for Equity and Diversity and later modified by the ALA, allows for library staff to record activities that are working toward meeting a specific goal or priority. It lets staff review what activities are serving which audiences. By being able to record this information on a regular basis, planners are better able to review who is being served, how, and how often.
Strategic Planning for Diversity. (n.d.). American Library Association. Retrieved December 5, 2013, from http://www.ala.org/advocacy/diversity/workplace/diversityplanning
This website, produced by the American Library Association, offered a tremendous amount of information and resources for producing a strategic plan for diversity. A number of the resources listed came from this site, as it worked through the necessary steps of Strategic Planning for Diversity. These steps included building support, defining diversity, assessing the need through an environmental scan, reviewing of other plans, and assessing the plan. Using these steps, as well as the resource they provide, this resource is also invaluable for my focus within strategic planning.
While all the other steps that incorporate strategic planning are important, the assessment process offers insight into the effectiveness of the rest of the plan. The three resources below offer ways in which strategic planners can assess the way in which their plan is working in their library. Assessment is key to determing whether or not all or part of your plan is effective for both staff and patrons.
According to Evans & Ward, fiscal management incorporates, "identifying and securing funds, expending the funds, and accounting for and reporting on how you spent the funds" (2004). These three broad activities make up the fiscal management activities that will be important to me as a library manager. Understanding the definition of fiscal management, and each of its particular facets, is very important to being a successful manager.
I have chosen to discuss types of budgets and resources related to them for this portion of the Take Away. I believe having a working knowledge of different budgets and when best to use them is key to being a successful fiscal manager. This knowledge will be useful when I begin to work with different types of budgets/need to create a budget for different scenarios.
Articles & Websites
Evans, G. E., Layzell, W. P., Rugaas, B., & Evans, G. E. (2000). Management basics for information professionals. New York, NY: Neal-Schuman.

Chapter 16 of this resource is devoted to managing money. What is of particular importance to me is the discussion on budget forms and types. This reading discusses the differences between operating and capital outlay/expense budgets. It also list budget types, such as line-item, performance, program, and zero-base budgets. These discussions are very informative, while also offering examples throughout.
Financial Term Glossary
http://www.ala.org/groups/mleader/factsheets/financialterms

While this resources does not directly correspond to budget forms and types, it is still very helpful for those of us not familiar with all the terms that are used in financial management, especially in regards to budgets. This glossary offers a quick way to look up terms used in library budgets and will serve as a great resource for working with budgets in the future.
ALA Fund Structure
http://www.ala.org/groups/mleader/budget/alafundstructure

This structure is based on the ALA budget. It offers a wonderful visual resource to help fiscal managers better understand a budget structure. This also offers an example that can be modified for use in other libraries to better show board members, staff members, and patrons the way in which the financial budget operates.
Indirect Cost Calculation and Process
http://www.ala.org/groups/mleader/budget/indirectcostcalculation

This is a fantastic resource for those unfamiliar with the budgeting process, especially in regards to calculating indirect cost. This resource, again, offers examples for those just beginning in the budgeting process, as well as offering information on how the ALA budget functions.
Johnston, K. (n.d.). Differences and Similarities of Capital and Operational Budgeting. Small Business. Retrieved December 6, 2013, from http://smallbusiness.chron.com/differences-similarities-capital-operational-budgeting-33149.html

This article, while written from a small business perspective, is still useful for the managing librarian. It provides a source for better understanding the ways in which capital and operational budgets are separate. It talks of how your operational budget exist for the every day, but how your capital budget exist for the long term. It was very insightful and helpful in understanding these two very important budget forms.
Mullin, S. (n.d.). Definition and Examples of Capital Budgeting. Small Business. Retrieved December 6, 2013, from http://smallbusiness.chron.com/definition-examples-capital-budgeting-21948.html

This article is also written from a small business standpoint, but I also felt it was helpful. It discusses the best ways to figure out where you should invest your capital funds into your operational budget. I believe this sort of discussion is very helpful for library managers and staff as they vie for funds for their department during the budgeting process.
Example Budgets
The Seattle Public Library. (n.d.). 2013 Budget. Budget. Retrieved December 6, 2013, from http://www.spl.org/about-the-library/budget

This resource is phenomenal! It not only list the budget from 2013, but the budget's from 2010, 2011, and 2012. This is a very helpful example of the way a library budgets, and library managers have the chance to compare each year to see how The Seattle Public Library allocated funds differently from year to year.
Library Budget Development
Public Library Development. (n.d.). AE 13: Developing the Library Budget. Retrieved December 6, 2013, from http://pld.dpi.wi.gov/pld_ae13

This resource was created by The Wisconsin Department of Public Instruction. It instructs individuals on how to develop a budget using different types and forms based on the users need. It was very informative, and even includes a sample budget at the end.
BPL - finances & budget. (2013). Finances Budget RSS. Retrieved December 6, 2013, from http://www.bpl.org/finances/

This example budget is a great resource! It not only shows the budget for 2013, but also the budget in process for 2014. Since the budgeting process is never completed, this is a helpful resource to remind managers that they must always be looking to the future as well as the past and present when dealing with budgets.
Miami-Dade County Public Library System. (2013, July 8). FY 2013-2014 proposed budget and multi-year capital plan. Miami-Dade.gov. Retrieved December 6, 2013, from http://www.miamidade.gov/budget/library/FY2013-14/proposed/volume2/library.pd

This resource is a propose budget for the 2013-2014 year. I especially liked it because it included not only their proposed yearly budget, but also their multi-year capital plan. It gives a wonderful description of what the Miami-Dade County Public Library System is trying to accomplish with this budget, and serves as a wonderful resource for managing librarians.
According to the International Facility Management Association, Facility Management is, "a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology" (n.d.)

When library managers perform Facility Management, they are not only performing in their field as a librarian, but also branching out into multiple disciplines while working with multiple people and processes to make sure the library is maintained in a productive manner.
For Facility Management, I have decided to focus on Disaster Management. Having explored disaster management for my other project in this class, I think it is pertinent to my library career. Disaster Management from a Facility Management standpoint is vital to making sure the library is prepared when disaster strikes.
Disaster Plans
Books

Evans, G. E., Layzell, W. P., Rugaas, B., & Evans, G. E. (2000). Management basics for information professionals. New York, NY: Neal-Schuman.

Again, Evans & Ward provided the foundation for understanding disaster management from a facility management perspective. Pages 489-492 offer the library manager a in-depth look into disaster management by providing a key to a successful disaster plan. It also discusses the major disasters that are likely to occur, including water, fire, natural disasters, vandalism, and terrorism.
Disaster Presentation
http://prezi.com/dli4nn_mrecx/?utm_campaign=share&utm_medium=copy

This is a link to the Prezi presentation my Library Disaster group created. It is an informative presentation about library disasters and the need for a disaster plan in order to manage facilities successfully.
Alire, C. A. (2000). Library disaster planning and recovery handbook. New York: Neal-Schuman

This book is a great resource for library managers attempting to both create a disaster plan and prepare for disaster recovery. It is a great tool for library managers to have on hand when entering the planning process, and if entering the recovery process.
Long, J. S. (2006). Field guide to emergency response. [Washington, D.C.?]: Heritage Preservation.

This field guide is very useful for library managers. This guide includes four tabs that take you through everything that needs to occur after disaster strikes. The tabs covered are: Emergency Contacts & Institutional Contacts; Now, where is that? & What do I save first?; Insurance & Supplies and Vendors; Master Supply List.
Morris, J. (1986). The library disaster preparedness handbook. Chicago, IL: American Library Association.

This resource, published by the ALA, is an important asset for library managers to possess. It not only deals with disasters in the sense of fire, water, natural, etc, but also in terms of patrons and security.
Websites
Emergency Preparedness, Response & Recovery. (n.d.). Emergency Preparedness (Preservation, Library of Congress). Retrieved December 6, 2013, from http://www.loc.gov/preservation/emergprep/

This website is a phenomenal resource for library managers! Created by the Library of Congress, it gives information on preparedness, response, and recovery. It is one of my favorite resources dealing with disaster preparedness.
National Network of Libraries of Medicine. (n.d.). NNLM Emergency Preparedness Response Initiative RSS. Retrieved December 6, 2013, from http://nnlm.gov/ep/lessons-learnedstories-told/

This website provides helpful lessons for library managers. This is a forum by which library managers can read about disasters that have occurred and what that particular library did in response.
Disaster Preparedness Clearinghouse. (n.d.). American Library Association. Retrieved December 6, 2013, from http://www.ala.org/alcts/resources/preserv/disasterclear

This website, produced by the ALA, is an invaluable resource for library managers in during any step of facility management in regards to disaster. It provides links and resources for creating plans and recovery.
Disaster plans. (n.d.). University of Toronto Libraries. Retrieved December 6, 2013, from http://onesearch.library.utoronto.ca/disaster-plans

This disaster plan is a great example to library managers. It provides contact information, preventative measures, and cleaning techniques. It is a great resource to have and I believe it will come in handy in my future library career.
Disaster Plan. (n.d.). Huntsville. Retrieved December 6, 2013, from http://hmcpl.org/disasterplan

This is another example of a disaster plan that is useful to library managers. It provides an example of the way in which a plan can be created so that the library will be prepared in case of unexpected disaster.
For this part of the Take Away, I am focusing on Electronic Resources. This is important from a manager standpoint because they are responsible for updating and maintaining the technology, as well as monitoring the type of information users receive from technology.
Evans, G. E., Layzell, W. P., Rugaas, B., & Evans, G. E. (2000). Management basics for information professionals. New York, NY: Neal-Schuman.

The Evans & Ward chapter on Technology Management is a great resource for managers. It also provides a wonderful foundation for electronic resources, including why they are an important part of Technology Management. This book has led to other resources that are also useful.
Books
Lipinski, T. A. (2006). The complete copyright liability handbook for librarians and educators. New York: Neal-Schuman.

This handbook, referred by Evans & Ward, provides a wonderful guide to copyright liability for those in the library field. This is such a hard area to navigate, but with this handbook, Technology Management becomes easier.
Padfield, T. (2003). Copyright for archivists. London: FACET.

This is another resource that was referred by Evans & Ward. It provides a guide for copyright laws and such for archivist. From experience, I know copyright law can be difficult and confusing. This is a great guide for the archivist and will help them maintain high standards when dealing with Technology Management.
Copyright
Copyright Law of the United States of America. (n.d.). U.S. Copyright Office. Retrieved December 6, 2013, from http://www.copyright.gov/title17/92chap12.html

This link provides information about US copyright laws. It includes civil remedies, as well as the penalty for copyright violation. While not written in layman's terms, it is a helpful resource for library managers to be familiar with as they are involved with electronic resources.
Law and Technology Timeline
Teaching Copyright. (n.d.). Law and Technology Timeline. Retrieved December 6, 2013, from http://www.teachingcopyright.org/handout/law-technology-timeline

This timeline provides a look at major milestones with technology, as well as when copyright laws changed in regards to technology. This is very helpful to see when, where, and how technology and copyright have evolved.
Fair Use

Code of Best Practices in Fair Use for Online Video. (n.d.). Center for Media & Social Impact. Retrieved December 6, 2013, from http://www.cmsimpact.org/fair-use/related-materials/codes/code-best-practices-fair-use-online-video

Fair use is another huge part of copyright and is very important to library managers in technology management. This is a code for the best practices for using online video through fair use. It is a helpful resource for library managers, especially in regards to their patron's possible needs.
Creative Commons
Creative Commons Search. (n.d.). Creative Commons and the Openness of Open Access — NEJM. Retrieved December 6, 2013, from http://search.creativecommons.org

Creative Commons is a wonderful movement within the technological world. This search is a fantastic resource for using Creative Commons. It allows individuals to search for images that can be used under a Creative Commons License, I have used it in the past and it makes finding and using images, while also giving credit to the owner, very easy. This is a wonderful resource for library managers to possess.
Creative Commons. (n.d.). Creative Commons. Retrieved December 6, 2013, from http://creativecommons.org/

This website is a wonderful resource for library managers. It provides information about creative commons licenses, and other resources pertaining to copyright and technology.
Open Source Software
Downloads. (n.d.). GIMP -. Retrieved December 6, 2013, from http://www.gimp.org/downloads/

Open Source Software is an amazing resource library managers can use, as well as pass on to their patrons. GIMP is one such software, and works very similarly to Photoshop and other image manipulating software. It is a great example of individuals working together to create something for the public, rather than trying to gain profit.
Ted Talk
http://www.ted.com/talks/larry_lessig_says_the_law_is_strangling_creativity.html

The link above is a wonderful resource in regards to copyright law and creativty, two things library managers must think about when working in the technology management. This TED Talk discusses how the law is strangling creativity.
Evans & Ward have included their chapter on managing people with the managing resources section. Often times we forget that people are our largest resource within the library, from board members, staff members, and patrons, as well. Volunteers within the library is where I will focus in this section of my Take Away because they offer an often untapped resource that can be very profitable.
Books
Evans, G. E., Layzell, W. P., Rugaas, B., & Evans, G. E. (2000). Management basics for information professionals. New York, NY: Neal-Schuman.

Once again, Evans & Ward provide a wonderful introduction to managing persons, especially volunteers. The section on volunteers (beginning on page 398) discusses why volunteers are an important asset to the library, and also discusses how to best utilize their talents and resources within the library.
Karp, R. S. (1993). Volunteers in libraries. Chicago [u.a.: American Library Association, Library Administration and Management Association.

This book, referred by Evans & Ward, offers a wonderful look at volunteers in libraries. While it is dated (1993), most of the information is still relevant today. The questions she offers for interviewing a perspective volunteer are especially helpful to library managers.
Driggers, P. F., & Dumas, E. (2002). Managing library volunteers: A practical toolkit. Chicago, Ill. [u.a.: American Library Association.

This practical toolkit is a fantastic resource for library managers in regards to library volunteers. It offers ways in which library managers can successfully manage their volunteers so that both they and the library benefit.
Reed, S. G. (1994). Library volunteers--worth the effort!: A program manager's guide. Jefferson, NC: McFarland.

This recommendation from Evans & Ward is another great resource for library managers. It shows that library volunteers are worth the effort, even through the extra scheduling, training, etc. This guide shows the best way to coordinate with volunteers in order to utilize their work in the most beneficial way.
Volunteers
http://www.volunteermatch.org/

This website is a fantastic tool for library managers in their attempts to find and utilize volunteers. Individuals looking to volunteer sign up with their particular interest in mind and are paired with a volunteer agency. This is a great way to gain more volunteers and find those that are really interested in library services.
Volunteer Programs
http://managementhelp.org/staffing/volunteers.htm

This site offers great resources and tips for developing and managing a volunteer program. My two favorite sections it covers are policies & procedures and deciding where volunteers are needed.
http://www.energizeinc.com

This site is a wonderful tool for library managers. It offers great insight into how to lead volunteers. There is much this site offers, from additional resources to jobs and internships. It is a great resource for library managers to utilize.
http://www.midlibrary.org/policies

This link provides another great resource for library managers. This is the Middleton Public Library Policies page. It has different topics dealing with each aspect of their policies so that volunteers can find out all the pertinent policy information on one page. This is a great example of both policy and ways to make the policy available to volunteers.
http://www.bklynpubliclibrary.org/support/volunteer

This is a link to the Brooklyn Public Library volunteer page. It offers countless ways volunteers can use their assets to benefit the library and surrounding community. This is a great resource and example for managers to use when developing their own volunteer program, as well as a way for volunteers to find out how they might be useful in their local library.
http://www.spl.org/about-the-library/support-your-library/volunteer-opportunities

I think this volunteer page is a fantastic example of how library managers can utilize all individuals in the community. It provides links for volunteer opportunities for both teenagers and adults and encourages would be volunteers to make a difference in their community. Library managers can use this page as a guide for creating their own volunteer site.
Communication is key to successful management. When communication is ineffective, services, staff, and patrons suffer. During this section of the Take Away, I will focus on Effective Communication to help aid in successful management.
Books and Articles
Communication Technology
Communication Techniques
Evans, G. E., Layzell, W. P., Rugaas, B., & Evans, G. E. (2000). Management basics for information professionals. New York, NY: Neal-Schuman.

Evans and Ward provide a jumping point for better understanding effective communication. Their section on effective communication, which begins on page 265, offers general points about communication, as well as communication needs that are required by staff and patrons alike.
Emojorho, D. (2010). The Role of Effective Communication in Enhancement of Library Services: An Overview of Delta State University Library, Abraka. University of Idaho. Retrieved December 6, 2013, from http://www.webpages.uidaho.edu/~mbolin/emojorho3.htm

The article above provides a wonderful discuss of ways in which communication can enhance library services. It provides thoughtful information useful to library managers and staff members on the ways they can best communicate with those around them.
Singer, P. M., & Francisco, L. L. (2005, December). Library worklife. Effective Communication –. Retrieved December 6, 2013, from http://ala-apa.org/newsletter/2005/12/17/effective-communication/

This article, produced by the ALA, discusses effective communication in library worklife. It discusses the way in which staff members communication with one another, as well as offers ways to promote more effective communication.
Mwenegoha, H. A. (1975). ERIC - The Role of Communication in Library Management. Occasional Paper No. 34., 1975. ERIC - The Role of Communication in Library Management. Occasional Paper No. 34., 1975. Retrieved December 6, 2013, from http://eric.ed.gov/?id=ED217860

While this article is dated, I believe the resource it offers is still pertinent today. It gives an overview of management techniques in regards to communication. A discussion of conflict in regards to ineffective communication is also included
http://www.helpguide.org/mental/effective_communication_skills.htm

The above link provides information about effective communication skills. It discusses what effective communication is, listening, nonverbal communication, managing stress, and emotional awareness. This is a helpful resource for library managers to utilize when working to create effective communication.
http://www.forbes.com/sites/mikemyatt/2012/04/04/10-communication-secrets-of-great-leaders/

This Forbes article discusses ten communication techniques of great leaders. It is a useful article for all in the library environment, but especially the library manager. These "secrets" can aid in better communication with those in all aspects of the library.
http://www.libraries.rutgers.edu/rul/staff/groups/internal_communications/reports/icr_final_report.shtml

This report is from Rutgers University Library. The library conducted an internal audit of communication. Their findings are presented here, as well as a list of communication technology that can be beneficial to library managers.
Communication Style
http://www.newlineideas.com/communication-style-quiz.html

The above link is to a communication quiz aimed at assessing your personal communication style. It is very informative, and can help library managers, staff members, and volunteers alike be more aware of their communication style.
http://www.mindtools.com/pages/article/newCS_99.htm

This communication quiz assesses your communication skills. This is, again, a helpful assessment for library managers, staff, and volunteers to see how well they are at communication.
http://intelispend.com/blog/whats-workplace-communication-style/

This quiz assesses a person's workplace communication style. It can lead to better understanding how you communicate in your work environment, while also showing areas of communication that you can improve. This is again useful to those within the library environment to better understand their communication effectiveness and ways communication can be improved on the whole.
Assessment is an invaluable part of successful management. Without assessment, one does not know how well or how poorly services, personal, etc., are performing. In this section of the Take Away, I will look at different approaches and techniques for assessing library personal and services.
Books and Articles
Evans, G. E., Layzell, W. P., Rugaas, B., & Evans, G. E. (2000). Management basics for information professionals. New York, NY: Neal-Schuman.

Evans & Ward provide a wonderful section on assessment. On pages 234 through 236, they discuss questions to ask before the assessment actually starts, as well as different approaches for the various situations library managers will face. This approach to assessment is very useful to library managers, as well as those they will be assessing.
http://www.epenso.com/index.php?p=ST&ty=m10

This assessment works to find out perceptions about the workplace and proactively address concerns employees might be experiencing. It is a helpful tool for evaluating individuals within the work place and is useful for the library manager.
http://www.surveymonkey.com/s.aspx?sm=GDOy7YKryaCwHTw1Z3WtEA_3d_3d

This survey, created by the Birmingham Public Library, is for assessing patron satisfaction. It is a useful tool for gaining knowledge about patron's experience, feelings towards the library, and services that are useful/not useful to them. These types of surveys are invaluable to library managers as they participate in assessments.
http://library.health.ufl.edu/2013/11/18/hsc-library-technology-survey/

This survey works to access the type of technology patron's use in order for the library to meet those technological needs. It is a very useful example and resource for library managers because it gives a template for how they can conduct their own technology assessment survey to gain better insight into the technological needs of their patrons.
Assessment Tools
http://www.webjunction.org/events/webjunction/Impact_Survey.html

This tool is invaluable to library managers. It seeks to aid in allowing library managers to better understand their community. By using this tool, library managers are better able to meet the needs of the patrons in their community.
https://www.surveymonkey.com

Survey Monkey is a great tool by which managers can create different surveys for their particular needs. It is easy and straightforward to create a survey, while also being easy and straightforward to mail out to library patrons. Survey Monkey is a resource all library managers should familiarize themselves with in order to assess their libraries.
Designing and assessing library services. (2012). Library Assessment. Retrieved December 7, 2013, from http://libraryassessment.org/bm~doc/Felix_Elliot_2012.pdf

This is a fantastic resource for library managers! It is a wonderful presentation on how to design and assess library services. It works through each steps in a clear and concise manner, making it easy for managers to reference in the future.
http://www.trails-9.org

Trails is an assessment tool geared toward school librarians. It seeks to assess the information literacy of students in order to best meet their technology and learning needs. It is a great tool for library managers in a school environment, and can also be utilized by library managers working with tutoring programs.
http://www.climatequal.org/documents/LibQual/publications/2013/library-assessment-using-the-tools-of-statsqual.pdf

StatsQUAL is a library assessment tool created by Climatequal. The link above provides a valuable resource to library managers interested in finding a system to assess their library. StatsQUAL works to use statistics in order to successfully assess library programs. This is a great tool for library managers to utilize as they work to assess their own programs.
http://libraryassessment.org

This link is to a library conference occurring in 2014. It's main focus is on library assessment. This conference offers a wonderful chance for learning and networking for the library manager. It also offers a chance for library managers to present on their successes in library assessment. This conference would be a valuable opportunity for library managers.
Library Assessment Conference
Marketing and Communications is one of my favorite aspects of library management. It gives managers the opportunity to creatively reach out to patron's in the community about services being offered. It is the opportunity to reach more individuals and to serve more by showing what you do. In this section of the Take Away, I will explore ways libraries can market and communicate their services with individuals in the community in order to reach current patrons, as well as potential patrons.
Books and Articles
Marketing Tools
Examples of Marketing
Marketing Campaigns
Evans, G. E., Layzell, W. P., Rugaas, B., & Evans, G. E. (2000). Management basics for information professionals. New York, NY: Neal-Schuman.

Evans & Ward provide an entire chapter on Marketing. It is a very useful read for managers in regards to all aspects of marketing. I found the section on promotion to be very helpful for my particular interest of marketing to the public.
Potter, N. (2013, April 18). Marketing Libraries Is like Marketing Mayonnaise. Library Journal. Retrieved December 7, 2013, from http://lj.libraryjournal.com/2013/04/opinion/advocates-corner/marketing-libraries-is-like-marketing-mayonnaise/

This resource is a very interesting article about making small changes to create big results in libraries. Despite the comical title, it is very useful to library managers in their marketing techniques.
http://www.dallasnews.com/news/community-news/park-cities/headlines/20131206-downtown-dallas-library-starts-opening-doors-to-homeless-people-in-new-way.ece

The above link is to an article discussing the way in which a Dallas, TX library is marketing its services to the homeless population. Through it's "Coffee and Conversation" program, this Texas library is reaching out to a population often forgotten about in communities. By marketing to the homeless population, this library is showing that the library is open to all, and is in a position to serve the needs of everyone in the community.
http://www.proquest.com/en-US/utilities/toolkits/default.shtml

This database offers a number of toolkits for many different types of libraries. These toolkits are invaluable to library managers as they conduct their own marketing campaign, no matter their particular library community.
http://www.libsuccess.org/index.php?title=Marketing

This wiki provides helpful information for library managers seeking to begin a marketing campaign. It offers the best practices by which libraries can participate to make marketing campaigns successful for all.
http://themwordblog.blogspot.com

This is a fantastic blog for librarians looking for the current marketing techniques being used across the county. It also provides ideas for library managers to utilize in their own marketing campaigns.
http://www.americanlibrariesmagazine.org/article/best-library-branding

The American Libraries Magazine presents a story written about the best library branding occurring today. These 5 libraries offer vibrant marketing campaigns to wow their communities and show off their libraries services. These examples are helpful to managers because they can be replicated in their own environments.
http://www.spl.org/about-the-library/libraries-for-all/lfa-plan

This campaign by the Seattle Public Library is genius! The video on the web page reaches out to all demographics within the Seattle community and makes it apparent that the library is for all. This campaign serves as a great resource that can be replicated by library managers for their own campaigns.
http://get.geekthelibrary.org/why-this-campaign/

This campaign is a fantastic resource library managers can utilize.It serves to create awareness in the community in order to create change. It is a campaign that focuses on the entire community becoming a partner with the library. This campaign is a fantastic tool all library managers should explore when thinking about truly making their library a community library.
http://www.tbnweekly.com/pubs/palm_harbor_beacon/content_articles/111413_phb-01.txt

Sometimes library marketing means thinking outside the box, or in this case, the walls. A Florida library has opened a Farmer's Market as part of a genius marketing campaign! Examples such as this are wonderful for library managers as they can inspire them to think outside of the box in terms of what the library can do to make itself more profitable to the community.
Evans & Ward state, "If the concept of management as an art is accepted, it goes without saying that there is a need to develop one's own style" (2004). Through this class, especially through preparing this Take Away, our Manager Interviews, and our case study projects, I have come to realize the importance of working to create my own management philosophy in order to best serve those I will be working with in the future. This portion of the Take Away will focus on ways in which I hope to develop my own personal management philosophy in the months and years to come.
Evans, G. E., Layzell, W. P., Rugaas, B., & Evans, G. E. (2000). Management basics for information professionals. New York, NY: Neal-Schuman.

Evans & Ward provide a wonderful resource for library managers. Their entire book focuses on preparing managers to best serve within their environment. These authors do an excellent job of discussing Management Concepts and Personal Styles of Management in order to allow for library managers to grasp the need to cultivate their own philosophy of management.
Books and Articles
What Library Managers Need to Know. (n.d.). American Library Association. Retrieved December 7, 2013, from http://www.ala.org/educationcareers/careers/librarycareerssite/whatyouneedlibrarymgr

In this document created by the ALA, requirements for library managers are listed. While it does not list specific qualities of philosophy library managers might obtain, it does discuss job requirements and such necessary for managers to be successful. My own philosophy revolves around being prepared both educationally and personally for anything that might occur during my career as a library manager and I believe this resource is invaluable because of that.
Gordon, R. S. (2005). The accidental library manager. Medford, NJ: Information Today.

The Accidental Library Manager is a great resource for library managers, whether they began their job intentionally or not. One of the most interesting aspects of this book is discussion on how sometimes thinking like a librarian can hinder you in your role as library manager. I believe this book is a wonderful resource for all in the library field, but especially those figuring out how to become a successful library manager.
Eskridge, H. (2007, October). Toward a philosophy of management. Library Worklife. Retrieved December 7, 2013, from http://ala-apa.org/newsletter/2007/10/16/toward-a-philosophy-of-management/

This article provides insight into ways in which library managers can work towards discovering their own philosophy of library management. It is a valuable resource for new and old library managers alike and will come in handy in my future career endeavors.
Leadership Assessments
http://psychology.about.com/library/quiz/bl-leadershipquiz.htm

This quiz is a great resource for the library manager attempting to discover their own leadership style. Knowing ones leadership style is helpful for figuring out the best way in which they can utilize that style to manage those around them. Library managers can also see if their leadership style is hurtful, rather than helpful and make adjustments to better serve those around them.
http://www.quotev.com/quiz/481888/

This quiz assesses management style. It is also a great resource for managers to use in order to figure out the way in which they manage. Is their management helpful or hurtful to those with whom they work? These are questions necessary for every library manager to answer, and this is one resource that aids in finding answers to those questions.
http://www.nicolewilliams.com/connect/quiz-what-type-of-boss-are-you

This is another quiz aimed at figuring out one's management philosophy. It looks to see what type of boss you are. While not the end all, be all of assessments, it does provide useful feedback for library managers seeking to find out what type of boss they are to their employees.
Philosophy Explorations
Library philosophy and practice. (n.d.). Digital Commons. Retrieved December 7, 2013, from http://digitalcommons.unl.edu/libphilprac/

This journal provides countless resources for library managers to explore when they are trying to better understand/change their own philosophy. I think this will be a helpful resource to me as I begin a career in library management.
http://www.ala.org/llama/about

This website, managed by the ALA, seeks to promote outstanding library management and leadership. Through professional associations and links to other resources,this website is a wonderful addition to the library manager's tool kit of library management.
http://www.ala.org/llama/llama-mentoring-program

Through the ALA, LLAMA has created a mentoring program for current leaders in the library field to pair with young librarians seeking to become leaders in the future. I think this program is a fantastic resource for would-be library managers, as well as those firmly rooted in their positions. It allows for library managers to help cultivate a new class of leadership. I can't wait to enlist in this program to further my own management experience.
Full transcript