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Waldron W.Edward Deming
Transcript of Waldron W.Edward Deming
Retrieved from http://www.skymark.com/resources/leaders/deming.asp
Gabor, A. (1990). The Man Who Discovered Quality: How W. Edward Deming Brought the Quality
Revolution to America – The stories of Ford, Xerox, and GM. New York, NY: Times Books.
Profound Knowledge and Cooperative Systems W. Edward Deming was a pioneer in looking at organizations as a whole and not by its individual parts. His revisionary theory (Fourteen Points) to take long term perspectives and to recognize that quality is a never ending process has made its mark on the corporate world. Organization systems are not static nor are the management theories that try to define them. Today Deming’s Fourteen Points has been replaced by Ten-Sigma management at Ford, Xerox, and Shell. Create a structure in top management to accomplish the transformation Management must be committed to long term improvements at all levels. Stop depending on inspections to identify faulty products. Rely on skilled workers to identify problems as they appear. Slogans and exhortations encourage individuals to work harder rather than encourage the entire system to become a well-functioning system. Training and responsibility leads to pride in how a person does his job Rewarding success narrows the focus of workers and management to only achieve short term goals. Educate as many as possible in the organization to identify when the system is working or if it is showing a problem. Turn islands of self-interest into single landmasses with common objectives You get just what you pay for. Base your product on high quality materials for reliable sources Move toward Servant leadership Look for bad news! Bad news leads to improvement. Good news leads nowhere. Short term goals are easy to achieve and tend to have negative effects on the long term purpose. Constantly re-evaluate the needs and wants of the customer to stay ahead of the market. This requires every aspect of the company to cooperate with each other. Take a long term commitment to improve and invest in the systematic improvement of every function of the organization. Straight from the Source My take on it! The Fourteen Points Commandments