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Dementia Care Resource and Training Network

Overview of the NSW Health dementia elearning program

Michael Moriarty

on 2 October 2015

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Transcript of Dementia Care Resource and Training Network

DEM 101
Acute Course Topics
12 Weeks
Clinical Framework
Online Dementia Program
Online Dementia Program
Developed on an Australian Open Source Platform
DementiaCare Resource and Training Network 2012
Community Course Topics
Participants Comments
Online Dementia Program
The Future
Matrix Partners preso!
Harvard Business Review
How to lower the cost of enterprise sales?
NSW = 13%
The initial dementia care training course was prepared by the Centre for Research Education on Ageing at the University of Newcastle for the NSW Department of Health. NSW Health provided financial support for us to convert the material to an online program
Compared to the rest of NSW
A 10 month Program
12 weeks of eLearning
Northern NSW
DEM 101
Roll Out Across
Acute Care
Dementia Services
Person Centred
Community Care
The Cost to Acquire a Customer (CAC) exceeds the Life Time Value (LTV) a customer brings us.
This is my third go-around selling to large enterprises, SkyStream, Kontiki and now Qumu.

I like to explain to you the problem the way I see it, the changes I suggest to avoid making the same mistake again. and
Travels to Clients
Travels to clients to get to know them
Build report over lunch, dinner & golf events
Uses Social Media to find new leads
Closes deals face-to-face to relay commitment
Source: Claudia Williams DCRC Knowledge Translation Team
Professional Education Points
Our aims haven't changed much over the life of the project
DEM 101
The program has been evaluated both internally and externally
Positive Approach to the Care of the Older Person
Meeting the acute care needs of people with dementia

Better Analytics and Reporting
Alumni Access for Past Students
Virtual Classrooms
Dementia Care Resource & Training Network
New website and eLearning system launched April 2012
Online Courses Updated
A Complete Redesign
Online Discussion Forums
Moodle 2 Learning Management System (LMS)
Email & Web Based Newsletters
Built on Open Source

has the highest projected growth rate
in the state for people over the age of 65
Registered and Enrolled Nurses
We worked with Southern Cross University and NSW Institute of Rural Clinical Services and Teaching to fund and deliver the 10 month program
Progress excellence in clinical dementia service delivery
Establish a nursing workforce with mastery
in aged care / dementia
Develop stronger partnerships with academia & acute care and dementia CNC's
Establish new educational resources
The project won the overall prize at the 2008 North Coast Area Health Service Quality Awards
Positive Approach to
the Care of the Older Person Program
So in 2007 we created the...

Expert in Aged Care delivered the keynote address
Face to face workshops on assessment of the older person and influencing change in the workplace
A written evaluation of the current workplace identifying issues relevant to aged care / dementia
A 12 week e learning program – Dementia assessment & management
A 2 day clinical exchange relevant to aged care
A clinical practice improvement project in the workplace (identify an issue, literature review, project outcomes)
The first program was launched in February 2007
Framework 2010-2015
undertook to fund the state-wide rollout
Endorsed by the Royal College of Nursing and the Australian Association of Social Workers with participants able to claim Professional Education points upon completion
71 course facilitators are now qualified to deliver the program in their health districts
Local experts in dementia
We Started training Dementia CNCs
Facilitated Training Model
of the older person
Positive approaches to the care of older persons in the hospital setting.
A stand alone module for community workers
To provide an ethical framework of person- centred care that underpins recognition and assessment of dementia
Increase the clinical workforces knowledge of the complexities of dementia and its management
Deliver a learning program in an accessible, stimulating and innovative platform
Promote excellence in rural and remote clinical practice
The course is based on Kitwood’s person centred care model and this underpins the whole course
Features of the
Facilitated by local experts
Applicable across all settings, particularly regional areas
Supported by current research & literature
Establishes local clinical networks
Accessible in learners own time / own pace / own place
Trained to Date
650 students have completed the course
71 facilitators have been trained to deliver the courses locally
"Following the course, we made a specified room for patients with dementia and delirium that is safe for them. Have purchased low-low beds and we now have a rummage box. Continuing to educate staff about delirium."
"I was able to complete modules when time allowed. It is difficult to juggle fulltime work, family and study so this worked well for me"
"I do evening and night shifts and found the flexibility of the time great. Education is very difficult to fit in around nights... so you just forget it and realize you are not doing much to keep up to date. Unfortunately I'm sure even management forget you are around some times."
12 Weeks
4 Weeks
Participant interaction
Facilitated model of learning
Better structure
More engaging
Better learning outcomes
Facilitators could 'mix it up'
What we learned...
New modules
Links to academia
Rollout to other states
make available to clinicians outside health
Work with GPs and the primary care setting
Aimed at staff working within the acute setting, community nursing staff and residential care facilities
Acute Care Course
Aimed at staff working in the community setting such as respite centres
Community Course
Acute Care Topics Include:
Why use a person centred approach
Implementing a person centred approach
The biomedical perspective
Dementia and delirium
Understanding and managing pain
Restraints, mobility and falls
Discharge planning
Driving and dementia
Participants were surveyed both before and upon completion of the course
"I do evening and night shifts and found the flexibility of the time great. Education is very difficult to fit in around nights no one will do them for you when something comes up so you just forget it and realize you are not doing much to keep up to date. Unfortunately I'm sure even management forget you are around some times."
"Knowing when to complete each module and being able to fit in the module work around my busy work schedule. The chat forums were also good. And getting the feeds directly into my email inbox meant that I could easily check what the others were thinking without needing to log in to the internet site all the time."
"Having the timetable was great. The readings were well presented- easy manage them in the 2 hr a week guide line"
"The information I was learning on the program I was able to think about and apply in my workplace. The time for the online chat was mutually agreed upon so fitted in well with my busy schedule."
"This program provided me lots of theoretical knowledge regarding the care of patient with dementia and delirium. I am finding myself very confident to look after those patients who have dementia, depression and delirium."
"I have started observe the behaviours of our residents in more depth and have been able to share some of my new knowledge with other staff members. We are going to trial some of the tools that I have been able to access through the course."
Community Topics Include:
Understanding dementia
Myths of dementia
Types and symptoms of dementia
Screening for cognitive impairment
Person centred care
Dementia and depression
Dementia and delirium
Confidentiality and privacy
Government funded services
4 Weeks
An Enhanced Learning Experience
Case studies
Online Forums
Online chats facilitate clinical networks among learners
Links to other websites of interest
Lessons are fully referenced and evidenced based
Other Aspects of the Course
References – literature and research - Benefits of facilitated learning - Application of learning in the workplace - Participant profiles - Benefits of learning and studying in your own time - Support to facilitators - Endorsed by RCNA, Australian College of Mental Health Nurses, Social work accolades
Online Resource Repository
Manuals Now Online
Dedicated Team
New address and branding
Alumni Website
All content reviewed
Improved technology
Central repository of dementia resources
Online manuals
Better support
Right Now!!
New Courses
Aboriginal &
Torres Strait
Islander Course
Behaviour & Psychological Symptoms of Dementia Course
Palliative Care Course
Culturally and Linguistically Diverse Course
Full transcript