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Transportation and Parking Services

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Jose Iraheta

on 7 May 2016

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Transcript of Transportation and Parking Services

Transportation and Parking Services

Purpose Of Training
Responsibilities as a TPS employee
Dress code
Kiosk training
Sign Placement
Radio Basics
Permit information / Cash Handling

Student Policies (Continued)
Attend all training and meetings unless they have been excused
Arriving three times late for work could result in discipline up to or including probation or termination
If you are unable to work a schedule shift, you must try to find a replacement. If a replacement is not found two days before the scheduled shift inform your supervisor.
Missing work without calling could result in probation or termination
Upon graduation/dismissal return all TPS related belongings including your door key and blue collared shirt. If these belongings are not returned you will be charged accordingly.
Student Policies
Arrive on time and prepared to work
Follow the appropriate dress code (closed toed shoes, UCSB hat and polo shirt, no holes in pants)
Treat all university property with care and report any damage/loss immediately
Do not use TPS property or services for personal use
Maintain professional and courteous attitude both with the public and with all colleagues
Refrain from rude or inappropriate language during work hours
Responsible for knowing your own schedule and for checking When To Work on a weekly basis
You are the first interaction!
Familiarize yourself with the campus.
When interacting with a customer, never answer “I don’t know.”
Guest Permit System
Kiosk Log In
Who needs a permit?
Issuing a Guest Permit
Courtesy Permits
Please keep the kiosk clean
Sign Placement
Event Sign Creation
Proper Sign Creation
Inclement: Sign Creation
Proper Sign Placement
Clean Up

Event Sign Creation
Warning Signs
Pedestrian Signs
Directional Road Signs
Disabled Signs
Inclement Weather

Proper Sign Placement
Premade Signs
Pedestrian Signs
Disabled Signs
Reserved Stalls
Event Signs
Clean Up

Cash Handling
Permits are the equivalence to cash and each employee is accountable for his or her permits.
Each employee is accountable for his or her cash. This means that the change fund (starting bank) must be returned at the end of his or her shift.
Employees may not accept bills larger than twenty (20) dollars and are not allowed to accept checks, money orders, or coins (pennies).
Gifts and other forms of incentives are not be accepted by the employees selling permits.
Employees are responsible for all cash issued to them and any cash they receive as a result of permit sales
Currency and coin are is the most liquid forms of payment; that is, it is the most easily misappropriated. Physical security is the most important aspect of cash handling
Greet each visitor in a professional manner
Find out what their reason for visiting campus is, and other circumstances of their visit so that you may correctly address their parking needs as best suited.
Inform the patron of the price of the necessary permit, collect money and return their change as well as the permit.
Permit must be displayed at all times (on the dashboard). Thank the patron for their business, and wish them a pleasant stay on campus.

Radio Basics:

1. Make only necessary transmissions. You are sharing a limited number of radio channels with all other UCSB radio users INCLUDING PUBLIC SAFETY AGENCIES.

2. Avoid the use personal names to call another radio whenever possible. Never use profanity.

3. If you are out of range of the radio system, you will hear a low steady tone when you press the Push-to-Talk button.

4. When calling another radio, say its identifier or tactical call sign first and then your own radio identifier.

Example "Event-1 pause P-12"

7. Make all transmissions as brief and concise as possible.

8. Avoid the use unnecessary words, such as "please", "thank you", and "over".

9. Avoid the use of words or inflections that reflect humor, irritation, sarcasm, or disgust. All transmissions should be professional.

10. Speak directly into the face of the radio using a normal voice.
6. Do not push the orange button on the top of the radio unless you have a real emergency. The orange button will connect you directly to the Police Department and your microphone will remain open blocking all other traffic. During that time make sure to say your location and exactly what is happening. To get out of the emergency mode switch your radio off and back on. This should be reserved for life threatening situations only.
Welcome To The A+ Team

11. Think before your speak– DON'T press the Push-to-Talk button until you know what you want to say in your transmission. After you press the Push-to-Talk button, always pause for a moment before speaking. This ensures that the radio system has time to respond to your transmission and prevents the first part of your transmission from being lost. Likewise, do not release the Push-to-Talk button until you have finished speaking.

12. Don't ignore a call to your radio. If you cannot deal with the transmission immediately, ask the caller to standby and re-contact them as soon as you are able to.

13. Memorize your radio number. All radio numbers are inside of the cabinet next to the radios. Always use your number when making a call on the radio

Contact Info
Malinda Carrasco: (805) 451-1320
Paul Barragan: (805) 403-4517
Gary Guillen: (310) 955-7176
Kaila Martinez: (760) 21-5695
Carla Sorlozano: (818) 470-1329
Jander Cruz: (323) 873-8827
Full transcript