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Policies & Carefrontations

Spring 2013 New RA Training Presentation

Housing and Residence Life

on 20 March 2013

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Transcript of Policies & Carefrontations

With Erin & Amanda Policies & Carefrontations Policies: What do you need to know? Understand the policies in the Resident Handbook
Understand the reasons why the policy is in place
i.e. we don't allow candles, because they can start a fire
i.e. you cannot leave dishes in your sink because mold can grow and attract bugs
Review the handbook throughout the semester to refresh your memory Top 10 Policy Violations 10. Cooperation (C6.0)
9. Furniture (F4.0)
8. Appliances (A3.0)
7. Candles/Incense (C3.0)
6. Lamps/Lights (L1.0)
5. Fire Safety/Equipment (F2.0)
4. Cleanliness (C4.0)
3. Quiet/Courtesy Hours (Q1.0)
2. Social Gatherings (S5.0)
1. Alcohol & Paraphernalia (A1.0) How do we "care front" a situation? If you are not in a common area Why? Because we ALWAYS document! 1. Gain Access to the room
Inform the residents that you "need" to enter the room
never underestimate the power of the word "need"
After you gain access to the room, explain the reason for stopping by
Be direct ... but not rude
Eliminate distractions - if music is playing or TV is on, say you "need" it turned off If you are in a common space: get the resident's attention
Never: whistle, yell, or snap
Be Polite & professional at all times You've got their attention, What now? First, tell the resident to stop the behavior.
Introduce yourself and why you're there, i.e. "I'm RA Erin, I'm here because you were throwing a frisbee in the atrium. Playing sports in the Atrium is against policy." The resident may not know/remember the rule they are breaking
The RA is re-teaching the policy - meaning the RA needs to know the policies Document the Situation: Explain what it means Inform the resident that the situation will be documented
Residents often become defensive when documentation is mentioned - Be sure to explain the process calmly
For Example: "I need to document this situation, meaning I will submit a report to my supervisor. It is up to my supervisor to decide what happens after that. Expect to receive an e-mail (in your UNF account) from Housing in the next week." Why Document? It is not Residence Life Procedure to give “warnings”
All residence hall policy violations MUST be documented
Undocumented offenses lead to repeat behavior
The RAs job is to write down what happened, the RLC is in charge of determining who is responsible. What do I need to do when I document? While you're with the student: After you've talked to the students: Stop the behavior
Inform the student they are being documented
Collect Students names, N#, birth dates, and room numbers (of everyone present) Write an incident report
Follow up with Students (ask RLC) Let's Practice! Scenario 1:
During your on-call shift you get a call from the welcome desk informing you of a noise complaint. We Need:
2 volunteers Scenario 2:
You and your on-call partner are performing rounds, when you encounter a resident scooting down the hallway. We need:
2 volunteers Scenario 3:
You and your on-call partner are doing rounds and hear loud noises coming from a room nearby. As you approach, you hear someone yell, "do another shot!" We need:
2 volunteers Scenario 4:
You receive a call from the RA on the floor above you regarding a student who is "freaking out" and having trouble breathing. We need:
2 volunteers Scenario 5:
You and your on-call partner are doing rounds and you notice a funny smell. As you approach a specific room, you recognize the scent of marijuana. We Need:
2 volunteers Questions?
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