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BPM - Concepts & Use Cases
Transcript of BPM - Concepts & Use Cases
BPM & BPMN
1. BPM Aligns IT With Business Needs
BPM - Concepts & Use Cases
1. BPM & BPMN
2. BPM Basic Concepts
3. Why BPM?
4. Gartner Analysis
5. Successful Use Cases
Stands for Business Process Modeling Notation
Graphical (flow-chart like) notation for capturing business processes and interactions.
Public standard maintained by OMG; Current version is 2.0
What is BPMN ?
Versatile enough to be used for different levels, starting from a high-level process description to a detailed process flow for implementation
Simple enough to be understood by business users yet rich in semantics to be used by developers for implementation
Has capabilities to model non-executable elements or processes
Through a combination of graphical and supporting elements, allows a model to be populated with sufficient information to generate executable processes.
Provides a mechanism to generate executable (Business Process Execution Language – BPEL) model from the Process Model. Maps a subset of BPMN to WS-BPEL.
BPMN consists of three main objects:
Activity: Represents work to be done
Gateway: Controls flow logic of the process. Used for splitting and merging paths.
Event: Supports asynchronous communication with other processes, error handling, and controlling flow logic
A Sequence Flow is used to show the order that activities will be performed in a Process.
Sequence Flow BPMN connection object
Lanes - Provide a visual means of categorizing process activities based on roles.
BPMN by Example - Lanes
System steps, Gateways and Events can go in to any Lanes.
Atomic activity. Different types of tasks distinguished by different markers.
Task Types are:
Service Task (Synchronous system interaction )
Send and Receive Tasks (Asynchronous system interaction)
User Task (Human step – managed by workflow engine)
Manual Task (Not managed by a workflow engine)
Rules Task (Managed by Business Rules engine)
Script Task (Used for running scripts)
None Task (For just documentation and mapping purposes)
Call Activity (To call another independent BPMN process – Process chaining)
2. BPM Reduces Costs and Optimizes Operational Efficiency
3. BPM Increases Business Productivity
Access to, information that business users need to make decisions.
Includes the applications that business users employ to accomplish their tasks
Promotes a collaborative environment that can rapidly automate processes: business users design processes while IT facilitates the infrastructure required to deploy the processes
Provides the necessary integration points to reuse existing systems and services
Ensures compatibility with enterprise architecture standards and IT governance
"If you can model it, you can monitor it, and if you can monitor it, you can improve it."
BPM provides visibility into organization processes and workflows across the enterprise
BPM can model, monitor, and manage processes to standardize the activities in order to deliver expected results, while reducing rework and associated costs.
BPM generates a competitive advantage for the enterprise by enhancing the quantity and quality of intelligence that this organization creates.
BPM will help produce more actionable intelligence -- with estimates at as much as twice the production pre-BPM -- by automating processes, measuring key performance indicators, aligning tasks to best resources, and collaborating throughout the intelligence-creation processes.
Logistics Litigation Management
Some numbers based on 2 years of production with 50 stores/6 warehouses:
▪▪ Number of invoices processed: 590,000
▪▪ Number of invoices with litigations 68,000
▪▪ Total number of litigations: 474,000
▪▪ Number of litigations with store responsibility: 213,000
▪▪ Number of litigations with warehouse responsibility: 203,000
▪▪ Number of litigations with carrier responsibility: 58,000
▪▪ ▪▪Total value of litigations: 15,450,000 RON
▪▪ Total value of litigations with store responsibility: 6,003,000 RON
▪▪ Total value of litigations with warehouse responsibility: 9,100,000 RON
▪▪ Total value of litigations with carrier responsibility: 347,000 RON