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Surveys

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on 5 May 2015

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Transcript of Surveys

BI
Communities
YPM
Incomes
Lettings
Strategic
Finance

I2A
Community
Safety

Development
Retirement
Living

New Residents Survey
Exit Survey
LTY
Complaints
A & A
Repairs
MEX
Residents Day
Employment
ASB
New Shared Owner
Well-Being
Loan IT
Assisted
Decs

Hospital Acc
Grounds Maint /
Horti

Planned
Communal
Cleaning

Gas
Post Property
(First Impressions)

Property Post
(12 Months)

Alarms
Extra Care
Satisfaction

Domestic
Services

Satisfaction
Zero
Satisfaction
Survey

Journey
Plotting

Energy Champions
Sustainability
Current

Key
Potential
Current and Potential Surveys
Exit
Survey
New Residents
Survey
Repairs
New Residents
Survey
Tenancy
Start
Tenancy
End
Tenancy
Starts
Tenancy
Ends
Incomes Advice
Broken Door
Mould
Computer Training
Broken Window
(ASB)
Noisey Neighbours
Mould
Outside Light Installed
Complaint - Mould
Living Room Painted
Residents Day
New Kitchen
Leaking Tap
Employment Advice
High Heating Bills
Blocked Toilet
Children - Zero disco
Loan IT
Repairs
ASB
A&A
Incomes
Satisfaction
Complaints
Assisted Decs
Residents Day
Planned Works
Repairs
LTY
Employment
Energy
Champions
Repairs
Well-being
Gas
Grounds
Maintenance
One Off
General Needs - 1 Year Tenancy
Least Surveys
Most & Potential Surveys
Zero

New Resident
Survey
Exit Survey
Repairs
Sheltered / Extra Care- 1 Year Tenancy
Tenancy
Starts
Tenancy
Ends
Tenancy
Starts
Tenancy
Ends
New Residents Survey
Exit Survey
Exit Survey
Incomes Advice
Broken Door
Mould
Computer Training
Nuisance Neighbours
Mould
Handrail Installed
Complaint - Mould
Hallway & Bedroom Painted
New Bathroom
Leaking Bath
High Heating Bills
Blocked Toilet
Incomes Satisfaction
Repairs
Loan IT
A&A
Assisted Decs
Repairs
Planned Works
Energy Champion
Gas
Grounds Maintenance
Extra Care Satisfaction
Wellbeing
Alarm
LTY
Shared Owners & Leaseholders
Shared Owner
Tenancy
Start
Tenancy
End
New Property
LTY
Shared Owners will be surveyed at the beginning of their tenancy and then after one year (post). They will then receive a Listening to You survey once a year, either in January or July and any other one off surveys.
Leaseholders
Tenancy
Start
Tenancy
End
LTY
Leaseholders will only receive a Listening to You survey once a year, in either January or July.
General Needs - 7 Year FIX Tenancy
Least Surveys
MEX
Tenancy
Start
Tenancy
End
New Residents
Survey
Exit
Survey
New Residents
Survey
Exit Survey
MEX Survey
Most & Potential Surveys
Tenancy
Starts
MEX
Tenancy
Ends
New Residents
Survey
Leaking Tap
Incomes Advice
Residents Day
Broken Door
Repairs
Incomes Sat
Residents Day
Mould
Mould
Complaint - Mould
Noise Nuisance
Broken Window - ASB
Outside Light Fitted
Complaints
ASB
A&A
Handrail Fitted
MEX Partner found
Neighbour Nuisance
Bedrooms Painted
New Kitchen
Residents Day
Heating Bills High
Employment Advice
Zero Disco
Incomes Advice
Exit Survey
Broken boiler
Kitchen Leak
Computer Training
Residents Day
Residents Day
Residents Day
Repair
Repair
Repairs
Residents Day
A&A
Energy
Champions
Incomes Sat
Residents Day
Zero
Employment #1
Loan IT
Employment #2
LTY
LTY
Assited Decs
Residents Day
Planned Works
Repairs
Residents Day
LTY
LTY
Communal Cleaning
Communal Cleaning
Communal Cleaning
Communal Cleaning
Communal Cleaning
Communal Cleaning
Communal Cleaning
Gas
Gas
Gas
Gas
Gas
Gas
Gas
MEX
Well-being
Sustainability
Horti
Horti
Exit Survey (Possible)
New Reisdents
(Possible)
General Needs - 20 Year Tenancy
A General Needs resident will receive at least 9 surveys over a 20 year period. This includes 7 Listening to You surveys, 1 New Residents and 1 Exit Survey.

There is potential for this resident to receive 96 surveys over the same period, which on average is almost 5 per year.

*
The figure for potential surveys should be noted with caution, because this could be increase or decrease depending on the residents actions (e.g the number of repairs).

The timelines shows for a General Needs Resident, the least amount
of surveys they will receive over a year is 3 (New Residents, Exit, Repair),
there is potential for a LTY.

There is potential for the resident to receive 19 different surveys,
however they could receive the same survey multiple times for
example, repairs and A&A.
The timeline shows a Sheltered resident will receive at least 3 surveys over a 1 year tenancy.
There is potential for the resident to receive 16 surveys over 1 year.
Complaints
Least Surveys
Most & Potential Surveys
BDO
Full transcript