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Mind the Gap: An Intercultural Competence Workshop

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Letizia La Rosa

on 10 February 2015

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Transcript of Mind the Gap: An Intercultural Competence Workshop

A student does not participate in class.
What is happening?
What is culture?
Today's Goals
Mind the Gap: An Intercultural Competence Workshop
by Jill Stephenson and Letizia La Rosa, NYU Steinhardt
aricipate and be present
espect and be mindful
pen and honest communication
ngage with new ideas
pace: Make it and take it
elf care
What else?
What are Culture & Intercultural Competence?
is defined as the shared patterns of behaviors and interactions, cognitive constructs, and affective understanding that are learned through a process of socialization. These shared patterns identify the members of a culture group while also distinguishing those of another group."
Center for Advanced Research on Language Acquisition / University of Minnesota
It starts with SELF-AWARENESS
Why Build Intercultural Competence?
Enriching interpersonal relationships
Learn about the world through other people (knowledge)
Employability (skills)
Successful negotiation of cross-cultural misunderstandings
What cultural dimensions are at play?
How can we address it through communication?
What is happening?
Your classmate seems to understand the tasks he's been assigned for your group project but then doesn't follow through.
Why might this be happening?
How can we address it through communication?
What is happening?
Your client won't take 'no' for an answer.
Why might this be happening?
How can we address it through communication?
Goals & Pledge
With a partner, make a pledge about how you will practice cross-cultural competence in your daily interactions.
Ask for feedback.
Practice citizen diplomacy:
"Citizen diplomacy is the concept that every global citizen has the right, even the responsibility to engage across cultures and create shared understanding though meaningful person-to-person interactions. Citizen diplomacy is recognized as a powerful force in building and sustaining a secure, economically sound, and socially interconnected world." The Center for Citizen Diplomacy
Observe - State - Explore - Evaluate
Banks, J. A. & McGee Banks , C. A. (1989). Multicultural education. Needham Heights, MA: Allyn & Bacon.
Bennett, M. J. (1993) Towards a developmental model of intercultural sensitivity. In R. Michael Paige (Ed.)
Education for the Intercultural Experience
. Yarmouth, ME: Intercultural Press.
British Council (2013). Culture at Work: The value of intercultural skills in the workplace. Booz, Allen, Hamilton, McLean, VA. http://www.britishcouncil.org/sites/britishcouncil.uk2/files/culture-at-work-report.pdf
Center for Citizen Diplomacy: http://centerforcitizendiplomacy.org/
Deardorff, D. K. (2006) The identification and assessment of intercultural competence as a student outcome of internationalization at institutions of higher education in the United States.
Journal of Studies in International Education
, Fall 2006, 10, 241-266.
Deardorff, D. K. (Ed.) (2009)
The SAGE handbook of intercultural competence
. (pp. 480). Thousand Oaks, CA: SAGE Publications Inc.
Hofstede, G. (1984)
National cultures and corporate cultures.
In L. A. Samovar & R. E. Wadsworth (Eds.),
Communication Between Cultures
. (pp. 51). Belmont, CA: Wadsworth.
Swindler, A. (1986) Culture in action.
American Sociological Review, 51, April
, 273-286.
Open Doors Data, Institute of International Education. Retrieved from http://www.iie.org/en/Research-and-Publications/Open-Doors/Data.
"What is culture?" Center for Advanced Research on Language Acquisition at the University of Minnesota. Retrieved from http://www.carla.umn.edu/culture/definitions.html
Observe - State - Explore - Evaluate
Open Doors and NYU Statistics
Total new international student enrollment in U.S. institutions in 2012/2013 was
9.8% increase from 2011/2012.
NYU is ranked as the 4th institution hosting the most international
in 2012/2013 with
In 2012/2013 NYU hosted
, in 2013/2014 the number jumped to

Jill Stephenson
Letizia La Rosa
Demystify "intercultural competence"
Explore why we should care about practicing intercultural competence
Tools for your toolkit
Interactivity and discussion
Activity Debrief
How did you feel?
What judgements did you make about others?
Were you able to focus on the task or did people's behaviors affect you ability to actively listen?
How can you relate this to real life?

Intercultural Competence

is "the ability to behave and communicate effectively and appropriately in intercultural situations based on one's knowledge, skills, and attitudes."
Darla K. Deardorff
You feel that time is a precious good. It should not be wasted. You take great care to plan your day to make sure you arrive to class, work, and meetings with friends and family one time. It is unthinkable to waste someone else’s time.
You believe that looking out for others protects one’s self and that group harmony is the greatest good. Identity is a function of one’s membership or role in a primary group. If you do something wrong, you feel ashamed and are concerned about how this reflects on your group.
You believe strongly in status differences and that people should be treated according to their standing. Teachers, for example, are experts and should be referred to by their titles. Hierarchy is a fact of life and gives everyone a sense of their place in the world.
Being direct is the way to communicate and interact. If there are problems, it is important to have face-to-face conversations to resolve them. You are concerned that, if you are not forthright, you might be seen as fearful to confront a situation.
Full transcript