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Fear of Conflict: Dysfunction of a Team

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Yanina James

on 2 April 2013

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Transcript of Fear of Conflict: Dysfunction of a Team

Five Dysfunctions of a Team: Fear of Conflict Managing Conflict in the Workplace Teams that fear conflict:
-Boring meetings
-Turn to behind your back politics and personal attacks
-Ignore controversial topics that are critical to team success
-Not all opinions and perspectives of team members are shared
-Waste time and energy with posturing and interpersonal risk management More Conflict Scenarios •An example from the Old Testament
1.Esther (Esther 5& 7, NKJV)
2.The previous Queen caused conflict and was dethroned (Esther 1, NKJV), but Esther was humble and took a different approach. In the end what she feared to be destructive conflict actually saved many lives.
“A soft answer turns away wrath, but a harsh word stirs up anger.” (Proverbs 15:1, NKJV)

An example from the New Testament
1.Paul and Barnabas disagreed on taking John Mark with them. So, they agreed to disagree in this conflict. (Acts 15:36-41, NKJV)
2.For leaders in conflict, this is a good example because although they disagreed and had conflict, they still continued with doing their jobs sharing the works of Christ without interfering with each other. Fear of Conflict Challenge: Distinguishing productive ideological conflict from destructive fighting and interpersonal politics

Both tend to have the same external qualities: passion, emotion, frustration Fear of Conflict Ideological conflict is limited to concepts and ideas, and avoids personality, mean-spirited attacks. Fear of Conflict Conflict Scenarios Compare & Contrast Biblical Integration All great relationships require productive conflict in order to grow

Unfortunately, conflict is often considered taboo Role of A Leader Leaders should demonstrate restraint when their people engage in conflict, and allow resolution to occur naturally, as it can sometimes be.
It’s a challenge because many leaders feel they are losing control of their teams during conflict Productive conflict has one purpose: To produce the best possible solution in the shortest period of time Teams that engage in conflict:
-Have engaging, interesting meetings
-Extract ideas from all team members
-Solve real problems quickly
-Minimize Politics
-Put critical topics on the table for discussion Mining:
Members of teams that tend to avoid conflict must occasionally assume the role of a “miner of conflict” Real-Time Permission
While mining for conflict, team members need to coach others not to retreat from healthy debate. One effective way to do this is to recognize when the people engage in conflict are becoming uncomfortable with the level of discord, and then interrupt to remind them that what they are doing is necessary. How does a team develop the ability to engage in healthy conflict? managing Conflict in the Workplace References Lencioni, P. (2002) The Five Dysfunctions of a Team. San Francisco: Jossey-Bass Presented by Joseph Hall, Mia Harris & Yanina James
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