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F.4 Letter of Complaint

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by

Eddy Chan

on 13 October 2015

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Transcript of F.4 Letter of Complaint

Write a letter of complaint
Purposes (Why we write):
to complain about problems
Problems
food
service
dishonesty
quality of products
hygiene
price
to tell the details so that the reader will accept your complaint
to show your anger
to ask for exchange, refund, compensation, apology or improvement
Target readers/audience (Who will read the letter):
manager of the shop/restaurant
Consumer Council
Editor of a newspaper
Paragraph 1
Dear ______________,
Re: Complaints about the __________ of ___________
I am writing to file/lodge a complaint about the __________ of ____________. I went to your ____________ with _____________ on _____________ and I am really dissatisfied with it.
Paragraphs 2-5
Problem
Details
Feelings
Problem
My first complaint is about the _____ of _____.
Besides, I would like to complain about the ______ of the _________.
I also wish to complain about the _____ of _____.
My last complaint is about the _____ of _____.
Details
Step 1
Step 2
Step 3
Step 4
Feelings
The conditions were _______ ________ .
It was such a/an __________ experience.
Wouldn't it be ...
Paragraph 6
I think your company/school/department is conducting its operation poorly/disappointingly/dishonestly.
I would like to request/demand a/an exchange/refund/compensation/apology.
I hope you will give me an explanation.
Your company/school/restaurant/department should solve these problems as soon as possible.
If you fail to offer these, I will take the matter to the Consumer Council/media.
Paragraph 7
I am looking forward to your reply and improvement.
Thank you for your attention.
Yours faithfully, / Yours sincerely,
Chris Wong
CHRIS WONG
Your restaurant was famous for...
I was lucky that I did not.../It was terrible that ...
Language for Discussion
First, we may say we went to the restaurant because ...
It may be better to write ...
Second, we may say we went to/bought/ordered ...
I can see a ________________ inside a pack of ___________.
I felt ________________ when I saw this last Monday.
I think the restaurant should _________________________.
This restaurant was very ____________ and ____________.
I saw many people sitting closely together.
We all felt ___________ and ___________ because it was very cramped with people. All the dishes and bowls were on the table and we had to talk loudly because it was so ______.
When I looked inside the kitchen of the restaurant, I saw many
___________, ____________, ____________ and
cooking utensils in the sink. They were so __________ and
___________ and the cleaners did not do the job well.
I felt __________ and _________ because of the poor hygiene
of the kitchen.
There was a long ___________ outside the restaurant. It seemed that we did not move ____________ for half an hour! Some people were ____________ the queue and some were _____________ but the staff did not do anything! I felt very _____________ and __________. I think the restaurant should try to improve its __________ and __________.
fresh / freshness
stale
palatable
unpalatable
fish tank
horrified
shocked
unbelievable
Vocabulary List for Letter of Complaint
unhygienic
pests
rats
cockroaches
ants
tablecloth
maintain good hygiene
safeguard food safety
crawling
cook / chef
put our lives in danger
put our lives at risk
suffer from food poisoning
contaminated food
pest control
up to standard
bland
salty
a bad attitude
unprofessional
disrespectful
apology
refund
Consumer Council
Seafood restaurant
vomit
My complaint is (+SVO)
I would like to complain about (+noun)
I look forward to seeing the changes and improvement.
Thank you for your kind attention.
Editor of a newspaper
What are we going to learn today?
how to talk about the details of a complaint
to complain about some problems of a restaurant
Who?
When?
Where?
Why did you go there?
Therefore, I went to/bought/ordered ...
However, I found/noticed/realised that...
Something very bad may happen!!!!
a cockroach!
French fries
so many people
so crowded
the restaurant is too small
too cramped
dishes
bowls
so many people were waiting
long line
in a long queue
people waited for very long but no one could get in
did not move forward
you were in the queue but someone who was not in the queue wanted to go before you
he jumped the queue
you did not want him to jump in
you argued with him
Problem?
hygiene
Feelings?
disgusted
Problem?
environment
Problem?
hygiene
Problem?
service
Feelings?
annoyed
Feelings?
shocked
Feelings?
annoyed
terrible
disgusted
cups
tired
cockroach
French fries
disgusted
improve its hygiene
small
crowded
annoyed
terrible
cups
dishes
bowls
shocked
disgusted
dirty
messy
queue
forward
jumping
arguing
annoyed
tired
service
efficiency
efficiency
Your restaurant was famous for delicious and clean food.
Therefore, I ordered a set meal last Monday in the McDonald's in Tuen Mun Town Centre.
However, I noticed that there was
I was lucky that I did not
eat the cockroach or the French fries.
a cockroach in the French fries.
yummy seafood
restaurant in Shan King on Friday
crowded and cramped
no one crashed me
hot food did not fall on my body

good hygiene
ordered a set of meal in Tuen Mun Town Centre
the kitchen was so dirty
there were cups, dishes and bowls in the sink
it was lucky that I did not eat the meal or I would be very sick.
yummy congee
wanted to buy a bowl of congee in the restaurant inMong Kok on Monday
saw a long queue outside the restaurant
It was terrible that I had waited for 2 hours to buy the congee.
noisy
Something very surprising!
Yes, I think so.
Third, we may say ...
Yes, I think so.
It may be better to write ...
It may be better to write ...
It may be better to write ...
Yes, I think so.
Yes, I think so.
Fourth, we may say ...
Conclusion
freshness of the food
quality of the food
the price of the food
food safety
food hygiene
poor/unsatisfactory/inefficient
poor attitude of your staff members
very/extremely/totally/completely
/seriously/severely/obviously/apparently
/unluckily/unfortunately /awfully
It was a disaster.
My enjoyment of the event was spoiled.
You can imagine how ridiculous it was.
I really felt ...
Long Writing (400 words)
You travel to Thailand last month and had the same experience with Mark Wong, Maggie Lam and John Yeung. Write a letter of complaint to the Chief Executive Officer Mr. Paul Bugeja expressing your dissatisfaction.
poor/terrible/shocking /unacceptable/unbelievable/disgusting
Full transcript