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(FEMA) Field innovation team

Created by Willow Brugh and Galit Sorokin

Willow Brugh

on 10 February 2014

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Transcript of (FEMA) Field innovation team

Volunteer Management
Donation Management
#Sandy Innovation Team
What is the experience like for the
affected populations?
Disaster Recovery Center
Resource Management
General Trends
Rethink / Redesign
Official response sets up Disaster Recover Centers (DRCs) in places with large parking lots by cleared roads. This means flows of people need to be established in areas meant for cars.

In contrast, Community DRCs form in areas people know well - school, churches. People also know how to flow through these spaces. However, these ad-hoc spaces take time to become known to official response, and so are limited in capacity.
Disaster Recovery Centers (DRCs) are established to register people for financial assistance for housing, registering to be located by loved ones, and the like.
#Sandy Response
Ground Truth
Debunk rumors. Rumors started from lack of communication.
This is better than it used to be: hand-fill out a form, mail it in, wait weeks to hear back
People have to wait around while their devices charge anyway..
Has to be certified to take personal info for the gov
Space and structure for the community to self-organize around
Volunteer and Resource management is HARD.
Occupy Sandy had a great ad-hoc'd structure built up around Google Fusion tables, but wasn't keeping up.

Provided a half-day work shop with Sahana to get Occupy Sandy on the specialized tool.
iPads equipped to help serve disabled needs as well
Calculator for DRC power requirements
Only offer connectivity to "official" people, not the affected population.
The formalized methods of interacting take more time to set up relationships with than it takes to actually start working.
Each group tries to maintain a complete listing of all ongoing projects.
Instead, track your own and link to other groups. Then overhead is not an N^2 Complete Graph problem.
Gap Finding and Individual Assistance
Missed Opportunity
Opacity of
Responsibility and Efforts
After figuring out where to go, you spend at least
in line
So, the Field Innovation Team brought vsats into the community DRCs.
FEMA Field Innovation Team
So it is not just a matter of official and unofficial groups finding each other, but also how people find their way through those spaces.
ITDRC worked with several NGOs including: NY Tech Meetup, Humanity Road, Haiti Connect, Global DIRT, and Women in AV (WAVE). They were supported by a number of technology providers, OEMs, and VARs who donated services and technology assets for the DRCs.
VSAT: ViaSat Communications and Hughes Network Services
VoIP Phones: Cisco TacOps
WiFi: Aruba, Cisco TacOps
SIP & Call Manager: DIDWW
VoIP PSTN Service: CallCentric
Integration: ITDRC, Disaster Tech Labs
thanks to GFV!
thanks to Tropo!
#vizthink by
Non Commercial : Attribution : Share Alike
except this one.
How is this knowledge in an informal system transferred to another informal system?
Who we are
What we do
What it looks like
How it ends up
Full transcript